Customer Assurance Advisor
Job Type : Permanent, Full Time
Salary : £19691 – £20000/annum
Job Role : Customer Assurance Advisor
Starting Salary: £19,691
*Salary will increase to £20,000 after successfully completing 6 month probation period. There is further opportunity to increase through our company grading structure.
**You will also receive an annual weekend working bonus of £1,300 which remains payable for as long as you are working a 1 in 4 weekend rota.
Working Hours: 5 out of 7 days on a rotational shift pattern basis.
Rotational patterns are as follows:
7.00am – 4.00pm
8.00am – 5.00pm
Miller’s Vanguard are the UK’s premier service maintenance and equipment supply company within the foodservice industry.
We are a ‘Family style’ run business, maintaining, and repairing foodservice equipment for many of the UK’s leading retail chains, giving us unrivalled industry expertise earned over 40 years of experience.
Due to continued business growth, we are looking for a Customer Assurance Advisor to join our existing team, working in our state-of-the-art call centre in Bury, Lancashire, ensuring all equipment breakdown calls are responded to and updated.
Your Role:
* Liaising with our customers keeping them up to date with the status of their breakdown
* Responding to customer queries accurately where necessary
* Handle and resolving customer complaints in a polite manner
* Providing product and service information to customers
* Logging device breakdown information ensuring all information is correct
* Communicating with other departments within the business
* Working to KPIs
* Call screening to identify duplications
Our Ideal Candidate:
* Ability to identify and escalate priority issues
* Excellent communication and telephone manner
* Can work on own initiative but is also a team player
* Great organisational skills
* Computer literate
* Attention to detail
Why join us?
We value or employees here at Miller’s so in return for your hard work we offer a number of benefits
* Companywide fun days and events
* Opportunity to participate in charity events
* Wellbeing Programme
* Company Pension
* Annual Staff Party
* Full stylish uniform provided
* On-site canteen offering weekly treats
* Long service awards
* 29 Days Holidays (Increasing by 1 each year to a maximum of 32)
* Career Development
* Skill Enhancement (Opportunity to enrol onto Training within our on-site City and Guilds Training Academy)
More Information
- Address BL9, Bury, Greater Manchester
