Internal Sales Coordinator 26 views

Internal Sales Coordinator

Job Type : Permanent, Contract, Temporary, Full Time

Salary : £9.85/hour

Internal Sales Coordinator – Snodland, Kent

Matchtech are excited to be working alongside an exciting Construction/Highways client in Kent, and as result we have a temporary Internal Sales Coordinator role available to start ASAP.

Job Description:

Purpose of the Role –

The Internal Sales Coordinator is responsible for the raising and pricing of quotes for their given area, job chasing to order conversion and query/complaint resolution.

• Management of pipeline through pro-active chasing of work bank by outbound calling and lead generation.

• They will work towards agreed SLA ensuring high levels of customer satisfaction, working closely with orders and distribution functions.

• Additionally, they will utilise skills and tools cascaded from the Commercial Excellence initiatives delivered from the National team or identified from within the BU

Key tasks and responsibilities –

• To achieve volume and price targets for your area of responsibility

• To deliver Value Added Product targets as set by BU and Regional management.

• To identify and grow cash sales volumes and prices against targets

• To ensure customer satisfaction measures are constantly exceeded

• Strong management of pipeline through pro-active contract chasing and identification of leads

• Continually work towards improving OTIFIC [on time in full invoiced correctly] performance

• Follow internal processes and procedures to ensure ‘Good Practice’

Key functional skills & competencies –

* Able to create rapport through considered questioning and accurate active listening, to ensure that the customer demands are met and exceeded.

* Able to build relationships and trust through providing solutions to a customer’s challenges derived from explorative interaction.

* Able to handle situations in a positive manner where conflict exists without giving away company liability.

* Proficient use of the phone system and demonstrating a consistent professional style and approach.

* Capability to effectively operate relevant IT systems and have a good degree of understanding

* Ability to learn and adapt to new situations and challenges

The office remains open for those who choose not to WFH and some colleagues have a mixed schedule, so can be flexible with WFH and office work

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