Night Manager 23 views

Night Manager

Job Type : Permanent, Full Time

Salary :

What we'll give:

Night Manager
£24,000 – £25,000 per annum, 40hours per week
Compass exclusive offers on PerksAtWork
Access to a wide range of programs to train and develop you
Pension contribution
Medicash healthcare
Eyecare vouchers
Free meals on shift
Discounted stays at other Venues Collection Hotels
Free gym on-site Great things happen when people get together in our spaces to meet, spaces to sleep and spaces to celebrate at Milton Hill House. From leisure breaks, weddings and celebrations to conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves.

We combine our spaces with a bigger family. Milton Hill House is part of The Venues Collection, a division of Levy UK & Ireland, the market leader in contract catering & support services.

Who you are:
A Flexible approach to work is essential for this role
It is desirable that you will have worked in a similar role on nights previously
You will need a 'can do' attitude and have real passion and pride in your work
Attention to detail is essential
Medium level English is also a must What you'll be doing:
Ensure the Night audit procedure is completed to the standards required by the company
Undertake a nightly control of postings and ensure that all revenue and payments are posted and that all departments are balanced and cashed up
Reception duties: checking guests in and out of bedrooms, answering telephone calls and servicing all guest requests
Completing hotel walk rounds throughout the night ensuring security and fire safety, addressing and/or reporting any issues or shortfalls in standards
Dealing with issues occurring at night which involves complaint handling and managing difficult people/situations
Carry out the evacuation procedures in the event of fire alarm activation
Clearing and setting up conference/function rooms
Basic food preparation and delivery of room service to guests
Service of food and drink in the hotel bar after hours
Leadership and management of the Night Team
Ensuring all colleagues on duty are performing their job role and are working to the Hotel & Company standards, policies and procedures
Providing general customer service, ensuring complete guest satisfaction is achieved at all times
Performing basic accounting activities to support our Finance department

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