Head of Operations
Job Type : Permanent, Full Time
Salary :
What we'll give:
Head of Operations
£34,000per annum, 40hours per week
Compass exclusive offers on PerksAtWork
Access to a wide range of programs to train and develop you
Pension contribution
Medicash healthcare
Eyecare vouchers
Free parking Are you looking for your next career move in Hospitality? Do you have a powerful sense of ambition, the determination to succeed and be part of thriving team and venue?
Can you show us how you would treat our guests, to ensure they return for more legendary experiences at Nottingham ForestFootball Club?
As our Head of Operationsyou will assist in the General Manager in thedelivery and co-ordination of match days, events andconferencing at the stadium.Hosting up to 1200 covers on match days, over formal dinners, private boxes and lounges.
More about the role:
Plan and implement the strategy of growth and retention of new and existing business in each sector through leading the development of long-term account plans, including a rolling lifecycle review process
Support the sales team to develop financially sound bids and proposals and sign off final agreements to ensure we deliver operationally sound contracts
Development of strategic client relationships
Deliver the profit for the region through leading the Unit Managers in delivery of their financial targets
Review unit and contract performance, identify improvements, and ensure contract compliance to exceed client expectations
Identify the different customer requirements through analysing trends in their feedback and select the appropriate company offering to deliver customer satisfaction
Communicate strategy to team and ensure that improvements are implemented to maximise performance and customer satisfaction
Provide operational insight alongside strategic marketing plans to grow sales and deliver customer satisfaction
Align to all central functions to enhance existing service offers, drive service initiatives
Lead the overall day to day operational function
Head up match day operation for both corporate hospitality and public retail function
Lead on all conference and event operations Who you are:
Corporate Alignment- Aligns team to the business
Results Orientation- Goes the extra mile
Responding to Customers- Takes personal responsibility
Integrity- Acts on values and beliefs
Working Together for the Business- Keeps people informed
Holding Others Accountable- Sets performance standards
Essential:
A minimum of 2 years in a Managementrole with P&L accountability in high-volumequality food service and/or conference and event catering
Able todemonstrate the development of financial controls, forecasting and commercialmodelling
Experience inleadinga team of no less than 8 delivering great food and a superior customer experience
Excellent communication skills and ability to engage stakeholderseffectively.
Strong IT Skills
Sound knowledge and ability to manage all aspects of Health, Safety, and Food Safety in a foodservice environment
Must possess strong commercial acumen & have outstanding skills to increase sales & profitability within all areas of the business
Able to motivate and inspire people at all levels
Fully flexible and willing to adapt to ever-changing environments Desirable:
NVQ Level 3 or equivalent qualification in Hospitalityor managementrelated discipline
Experience of working in environments involving high levels of customer care
Experience of working collaboratively with a client and experience of managing and delivering all contractual terms
Quick service restaurant management or coffee shop management experience.
Experience with managing multiple operations and/or multiple service streams What you'll be doing:
As the Head of operations, it will be your duty, to develop and lead a team of in site managers to provide exceptional service to our clients. Manage client relationships in a commercial manner ensuring compliance and company policies are adhered to. Drive foodservice and support service solutions that exceed new and existing customer requirements
Review business performance and ensure delivery of key financial targets in line with management and performance reporting. Demonstrate commercial value to your direct reports, line manager, and Leadership teams, in line with the One Compass vision, values, and overall business strategy
More Information
- Address Nottingham
