Customer Service Advisor
Job Type : Permanent, Full Time
Salary :
Explore how you can grow
The future of food sustainability is complex. That’s why over 20,000 customers across five continents rely on our cutting-edge networks, workflow tools and analytics platform to drive change. The key to our success is our ability to empower people to revolutionize the agri-food and animal health supply chains. So if you bring curiosity, ambition and inventiveness, we’ll help you think big, aim high, and explore more.
Customer Software Support Advisor
Farmplan is a brand within Proagrica who is the trusted partner for global agriculture and animal health. Through our integrated network, workflow solutions and actionable insights our customer are better connected to make more informed decisions, growing productivity and profitability.
Farmplan is the UK’s leading provider of farm management software, including support, training and hardware services. Our Software Services Team provide first class support and training services to our large and varied customer base, which includes farmers, agronomists, accountants and rural business professionals.
You will be dealing directly with our customers, to provide product support ranging from functionality type enquiries, training scenarios and software licensing.
You will need to be able to combine excellent customer service, with great organisational skills and be an enthusiastic team player, you will be expected to work hard, push the boundaries and take responsibility to delight our customers. You will have plenty of opportunities to learn things that are not listed in this job description, but we’ve done our best to describe below what is involved in this role.
The responsibilities of the Customer Support Advisor include:
* Providing multi-channel support and advice to resolve customer queries via phone, email and chat.
* Investigating and troubleshooting issues across a variety of software products.
* Setting up screen share sessions in order to troubleshoot more complex issues.
* Logging all interactions on in house CRM system.
* Gaining detailed knowledge of our products, brand and customer base.
Key attributes required:
* Good computer skills, with an analytical and organised approach to problem solving.
* Be passionate about delivering excellent customer service.
* Have strong numerical, written, and oral communication skills.
* An ability to interact positively with customers at all levels.
* Have fine attention to detail and good time management skills.
* Be prepared to travel within the UK to visit our other offices, attend events and carry out customer training as required.
* Demonstrate commercial awareness, with excellent listening skills when engaging with our customers to fully understand their needs and wants
More Information
- Address Ross on Wye, Herefordshire
