Account Manager
Job Type : Permanent, Full Time
Salary : £22000 – £26000/annum Uncapped OTE
Account Manager
We are a rapidly growing MSP operating from a large office in Chesterfield – we offer an informal, relaxed yet high performance environment where we recognise and reward effort and achievement.
CT prides itself on high levels of strategic engagement with its customers coupled with our internal technical expertise, enabling us to operate our own cloud infrastructure and communications network.
We are expanding our team and are seeking enthusiastic, driven and ambitious team members to join in our journey.
Our aim is to provide our staff with a family feel working environment and to give support, training wherever needed. We understand that by looking after our staff it provides a better office culture and leads to a happier work place.
The Important Bits:
* Uncapped commission structure
* Free onsite parking with EV charging points
* Air conditioned offices with shower facilities
* Career progression with personal development plans
* Training opportunities
* Vitality private healthcare plan
* An active formal and informal social calendar with escape rooms, go-karting and curry evenings being the favourites
* A large social hub to relax
* Hybrid working – remote / customer site / office
* Weekly HIIT sessions provided by The Fitness Truck for those who want to challenge their body as well as their mind
* Regular mental health training programme available to all
* Last but not least, our office dogs
The bits we need your help with as an account manager
To develop and grow new customer revenues within the cloud services team account base. Primarily existing account focussed, tasked with growing revenue and gross profit with existing customers as well as re-seller customers when required to do so.
Responsible for developing on-going relationships with customers to cross sell other cloud services.
The key duties and responsibilities of this position are as follows:
• Qualify enquiries and inbound leads from email, phone, website, events and other channels
• Ensure company CRM database(s) are continually updated with changes and additional information as soon as this becomes apparent
• Promote company products / services as an account manager
• Assist with vendor / product specific call out days.
• Provide account management into 700+ cloud services customers
• Identify cross selling opportunities within the cloud services customer base
• Responsible for smaller, new name cloud services opportunities
• Develop, build, and nurture relationships with existing customers to maximise cross sell opportunities
• Work closely with all the Cloud Services team to hit monthly, quarterly, and annual targets
• Maintain excellent communication with other departments in the organisation to facilitate client requests
• Ensure company CRM database(s) are continually updated with changes and additional information as soon as this becomes apparent.
• Support the cloud consultants with administration/sales tasks where required
Aptitudes / Skills / Abilities
• Proven inside sales experience.
• Strong phone presence and experience of handing high volumes of outbound calls.
• Strong listening and presentation skills.
• Demonstrated communication and problem-solving skills as an account manager
• Understanding of managing revenue and profit streams.
• Ability to effectively utilise CRM tools to monitor performance and effectiveness of sales account management.
• Demonstrate ability to evaluate and balance individual workloads through effective time management, prioritisation, and organisational skills.
• Analyse leads, opportunities, and business wins to identify further potential new business opportunities.
• Customer service skills
• Understand the implications of customer complaints and basic handling under the supervision of relevant line manager
More Information
- Address Chesterfield, Derbyshire
