1st Line Engineer
Job Type : Permanent, Full Time
Salary : £24000 – £27000/annum
1st Line Engineer
Northampton – Hybrid (3 Days In / 2 Days Out)
Up top £27,000 + Benefits
With decades of experience, our client is a prominent IT services provider, known for their commitment to innovation, collaboration, and customer-focused solutions. Operating across multiple sectors and supporting public and private clientele from SME to Enterprise this is an opportunity to join an expanding team with a structured development programme and be part of their plans for growth and market expansion in 2025.
The Role:
* Handling escalated service requests
* Manage all technical cases effectively, ensuring clients are kept up-to-date with progress
* Supporting the Technical Team
* Ensuring client requests are handled quickly and efficiently Monitor the progress of any matters assigned to the Technical Team
* Monitor clients’ IT systems via the monitoring software
* Escalate matters in a timely manner if it becomes necessary
The Candidate:
* Previous experience in an IT helpdesk support role o Knowledge and experience of various IT systems
* Experience in the following systems and/or applications: Microsoft 10, Microsoft Office 2019, 2022, Microsoft Office 365 Platform, Microsoft Windows Server 2019 and 2022, Microsoft Exchange Server 2019
* Experience in setting up and supporting of mobile devices
* Excellent customer service skills
* Relevant IT qualifications
* GCSEs in Maths and English or equivalent
* UK driving license.
What we offer:
* Hybrid Working (3 days in/2 days out, after probation which is 3 months)
* Culture – Social events, Supportive, Fun, Hard working
* Perks – Incentives (holidays, vouchers, lunches, spot prizes)
* Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)
* Subsidised health care/medical benefits
* Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent
* Progression Plan – training & mentor programme
More Information
- Address Northampton, Northamptonshire
