2nd Line Support Engineer
Job Type : Permanent, Full Time
Salary :
You should apply if you’re looking for an opportunity to join a progressive and culture-led organisation with a commitment to growing talent and developing expertise that proactively participates in the evolution of workplace design.
IT Support Engineer, 1st Line, 2nd Line, 2nd LoD, Helpdesk Engineer, Helpdesk Support, IT
Location: Northampton, UK
Industry: IT Services – MSP Support
Employment type: Permanent
What are we looking for in a member of the team?
As an IT Support Engineer, you will be responsible for providing a high standard of customer care, ensuring that incidents are resolved as efficiently as possible and the customer is provided with regular updates on incident progress. You will be expected to provide assistance to the service team for technical design, implementation and support of customer incidents and projects, ensuring that customers and equipment/goods are installed to appropriate standards and industry best practice.
* Minimum 2 years experience in a role of supporting servers, networks, printers, PC’s and applications ideally from a managed services background.
* Experience of remote management and support.
* Proven experience of enterprise/mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations. Including Office 365 and Azure.
* Experience with other enterprise/mainstream technologies and applications such as Citrix, RDS, and VMWare are also desirable
Company Benefits include: 25 days holiday plus bank holidays, Birthday day off, regular social events, annual Winners trip recognising dedicated employees, discounted private healthcare, company reward and recognition schemes, appropriate regular training courses and much more.
Please apply for this position to hear more about this opportunity
