2X FTC IMS Scanning Operator
Job Type : Temporary, Full Time
Salary :
2X IMS Scanning Operator (Fixed Term), Birmingham (SPS2670)
Sector:Finance
Location based:Birmingham
Reports to:IMS Scanning Team Leader
Pay:Dependent on experience
Hours:35 hours per week
Ref:SPS2670
Fixed Term End Date:January 2023
Closing Date: 3rd June 2022
Applicants:Internal & External
JOB PURPOSE:
The team provides a quality client service of scanning, routing, and filing of documents using the Document Management System (AODocs) and provides several critical and highly confidential services to the client. IMS Scanning Operator is to assist the provision of quality client service by maintaining an up-to-date centralised filing system, providing advice and assistance to the group with regards to filing and archiving procedures and disciplines.
The IMS scanning centre is a team of experienced staff whose work complies with BS1008 legal admissibility in court for scanned documents and ISO27001 information security management systems. This is a growing service requirement for all businesses in the UK and we are the first scanning centre to be awarded the BS 10008 – making us unique in this field. The team is part of a much wider Records Management and Information Security team whose work ensures the firm’s compliance with both internal policies and external regulatory requirements.
You will report to a team leader within the team. The team directly reports to the head of I&P & a service owner but also has reporting responsibilities to our Information, Risk and Security forum within the UK.
DUTIES AND RESPONSIBILITIES:
* Ensuring that all incoming paper documentation is scanned using the appropriate system in accordance with the BSI (phone number removed) operational procedures.
* Prioritising incoming mail – recognising different document types; scanning, routing, and filing of documents – includes mail, hand-written notes etc; electronic creation, naming and editing of documents; importing of documents – responding to client enquiries via telephone and email; quality checking work processed
* You may also be periodically required to move positions within the team in order to maintain balanced support service.
* You will ideally have prior work experience (from an administrative background within a corporate or professional services environment). Experience in client service delivery would be an advantage, along with excellent soft skills.
PERSON SPECIFICATION:
The ideal candidate will display knowledge and experience of the following:
QUALIFICATIONS:
* GCSE grade C or above in English and Maths
Skills/competencies:
* minimum typing speed of 30wpm
* strong prioritisation, time management and organisation skills
* proven delivery of accurate and thorough work
* proven reliability in customer service and problem-solving skills
* good communication skills (verbal and written) with the ability to liaise confidently and professionally at all levels
* able to work to deadlines and meet targets; flexible with regard to hours (as overtime may be required)
* able to quickly familiarise and become expert with the Document Management technology and business processes
Knowledge:
* proven IT skills including Excel, lotus notes and Gmail
Previous experience:
* strong influencing and team working skills, able to build and maintain trusting relationships with both colleagues and clients, promoting and embracing change.
Personal qualities:
* pro-active, self-motivated, and able to take responsibility for own work under own initiative
N.B. All roles will be expected to undertake manual handling duties within their physical capabilities. It is, therefore, essential that if you have a disability which will limit your ability to undertake this type of work, you alert us at interview to this.
Swiss Post Solutions ensures equal employment opportunity to all employees and applicants without regard to race, colour, religion, gender, sexual orientation, national origin, ethnic background, age, marital status, physical or mental disabilities, or any other characteristic protected by law. Our policy extends all phases of the employment process, including recruitment, selection, transfer, training, restructuring, promotion, and compensation
More Information
- Address B3, Birmingham, West Midlands (County)
