Account Executive
Job Type : Permanent, Full Time
Salary : £24000/annum
Account Executive Administrator
Chippenham, Wiltshire
Fulltime and Permanent
Hybrid & Flexible working
Salary £24,000
We are delighted to be working on behalf of a leading fundraising services provider based in brand new, state of the art premises on the outskirts of Chippenham.
They now require an Account Executive to join them on a full time and permanent basis.
You will be reporting to the Account Director and supporting the Account Management Team with administrative skills and the daily management of client accounts by responding to client questions and supporting on client and internal briefing requirements.
Key Responsibilities include:
Campaign management – delivery of campaigns on time and to client and internal expectations
Client retention – by offering proactive, exemplary service standards to all clients
Query resolution – setting sector standards for both quality and speed
General priorities:
* Support the Account Director as required in and around the following areas:
* System, data, and physical security within the department
* Health and Safety of all departmental areas
* Compliance with PCI and GCRTS and other relevant standards
* Continuous improvement initiatives
* Supplier management of ticketing system, Zendesk
* Participate and take an active role in meetings, offering opinion, and helping lead debate
* Work closely and collaboratively with the other Client Services’ teams and Commercial team
* Ensure that all working practices are carried out within agreed standard operating procedures
* Document ways of working and ensure the relevant documents are maintained and updated as appropriate
Departmental priorities:
Acknowledgment of client queries within 24 hours of receipt and solutions provided within agreed timeframes
Creation and maintenance of client and internal schedules
Receipt and distribution of data file notifications from clients and third parties in preparation for import
Campaign set up and briefing support to the Account Management team
Management of raffle draws
Investigation and resolution of queries and incidents raised by clients and internal teams
Resolution of tickets raised using business tools e.g., DAT, Contact Manager, data extraction tool, reporting portal
Client and internal training on business tools i.e., Zendesk, Contact Manager and DAT
Archiving of client sample packs
Monitoring of client stock levels and ordering when required
Generating client campaign and banking reports
Generating monthly billing reports for invoicing
Calculation of end of campaign costs and addition to the database
Submission of Gambling Commission Returns information to clients
Maintaining Royal Mail Freepost information
Website briefing and testing
Setting up and suspending user access and other maintenance relating to Zendesk and FTP site
Review of weekly/monthly SLA performance for the clients within the team and escalation of any service provision issues or concerns to the appropriate Account Manager
Reporting on Zendesk statistics for client quarterly review meetings and management meetings
Organisation and co-ordination of meetings for clients as required
General administration in relation to client accounts
Ensure that all working practices are carried out within agreed standard operating procedures
Skills and experience:
* Excellent interpersonal and communication skills – able to converse comfortably with all levels of staff and clients, including over the telephone and face to face
* Client-orientated with a clear understanding of the business environment and the Company’s goals
* Accustomed to multi-tasking, working to deadlines and effectively prioritising work with competing deadlines
* Aptitude for problem-solving and logical thinker#
* Strong computer literacy
* Exceptional attention to detail
* Reliable, organised, self-starter who consistently meets deadlines
* Ability to remain calm and measured in pressurised situations
* Able to work independently and as part of a team
* Comfortable working with evolving processes and procedure
This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency
More Information
- Address Chippenham, Wiltshire
