Account Handler
Job Type : Permanent, Full Time
Salary : £27000 – £30000/annum
Account Handler
We are representing a highly reputable insurance company that is growing from strength to strength.
They are looking to employ individuals who share their values and have a passion for self-development. Our client heavily invests in their employee’s welfare and progression and all they ask in return is commitment.
What can our client offer?
* Salary: £30,000+ per annum (dependent on experience)
* Hybrid working conditions: 3 days required in the office, multiple office locations.
* Generous commission structure.
* Pension match – our client will match the percentage you input.
* Death in service package
* Enquires me – Private injury insurance.
* 22 days holiday + bank holidays
* Highstreet store discount
* Summer and winter socials, nights out and company activities.
Overall Objective
To provide quality service and advice to clients. To assess client’s insurance needs and find suitable insurance policies and solutions in line with FCA and Company guidelines. This will involve securing new business, handling mid-term adjustments and renewals both in support of Account Executives and independently.
To develop your knowledge to be able to contribute to the effectiveness of service, products, procedures and efficiency of the Company and enhance personal profile.
Duties and Responsibilities
* Responsibility for the technical administration of all classes of insurance policies
* Duties may include but are not limited to technically administering new business, renewals, mid-term adjustments, claims, queries, premium financing arrangements, broking risks to insurers, collecting payments in line with the Company and client expectations
* Utilising technical knowledge to support colleagues and outcomes for clients
* Executing any business quickly and accurately, working on behalf of the client and liaising with Insurers as appropriate, keeping the client informed and updated at all stages
* Actively look for and acting on cross-selling and up-selling opportunities in respect of insurance broking business to enhance the Company’s offering to clients
* Handle any complaints in accordance with regulation, the Company’s Conduct Policy and Guides to Best Practice.
Key Competencies and Capabilities
* Ensure all Key Performance Indicators, as agreed with your Manager, are achieved and are attained compliantly with FCA regulation
* Behaviours to be in line with the capability and competency framework and company values
* Never Rest – resilient in coping with setbacks, persuades and influences – looks for ‘win win’, work determinedly to do the right thing, displays drive, energy and enthusiasm, accuracy, and appropriate use of data/information
* Embrace Change – looks for ways to initiate positive change and puts forward ideas, takes the initiative/problem-solves, embraces change positively and constructively, accepting of feedback in the right way, works efficiently and appropriately prioritises activities
* Be Dependable – organisation, planning and delivery, acting reliably and do what you say you will, meets customers’ needs, making decisions, behaviours align to the vision and values
* One Team – team player, communicates with positive impact, positive role model to others, development of others, builds mutually beneficial networks (internal/external)
