Admin
Job Type : Contract, Full Time
Salary : £22500/annum
Customer Service Administrator
Imperial Professionals are delighted to announce that we are working in partnership with a global engineering business who are recruiting for a Customer Service Administrator on a Contract basis.
Salary: Up to £22,500 per annum
Contract Type: Fixed Term Contract
Location: Stockton-on-Tees
Hours: Full Time
Job Purpose
The purpose of this role is to ensure all customer service enquiries are resolved and orders are completed in a timely manner to ensure customer installations are enabled effectively leading to excellence in customer service.
Responsibilities:
* Key contact for customers, dealing with emails and telephone calls.
* Ensure all orders and drawings are processed within agreed time deadlines, with quotations and general enquiries responded to in a timely and professional manner.
* Manage the order process from placement to invoicing, resolving queries at each step of the process.
* Manage the order book for the regions including advising customers of any delays to the process.
* Liaising with factories and suppliers ensuring customer service excellence.
* Support Finance to ensure customer payment / terms are adhered to.
* Manage the archive and invoice of orders.
* Coordinate shipments to customers in a timely and cost-effective manner.
* Liaise with the Aftersales Team to resolve aftersales issues to produce remakes as required.
* Liaise with other departments to create an atmosphere centred on delivering customer service excellence for the Company’s business partners.
* Manage time and workload effectively to ensure the highest standards of service.
* Show awareness of departmental KPIs and how you contribute to these.
* Manage personal objectives to achieve in line with department and business objectives.
* Continually monitor current processes and make suggestions for improvement.
* Fully participate in team meetings.
* Carry out any other reasonable duties requested by the Sales & Service Office Supervisor.
* To actively live and instil our company values: customer centric, appreciation, integrity, reliability, respect, responsibility.
* To follow health, safety and environmental guidelines and procedures in respect of personal and department activities.
Essentials:
* Demonstrable experience of sales order processing
* Demonstrable experience of handling telephone calls preferably within a service organisation or help desk role where departmental results are achieved by teamwork
* Customer Service qualification or similar experience
* Excellent written and verbal communication and interpersonal skills
For more information on this opportunity please feel free to contact Imperial Professionals. Due to the high volume of applications that we receive we may not be able to respond to every application, however, if you do not get a response within 7 days, please consider your application for this opportunity unsuccessful but we will keep your details on file for other opportunities
More Information
- Address Stockton-on-Tees, County Durham
