Ecommerce Analyst
Job Type : Temporary, Full Time
Salary : £150 – £200/day
My client are a global fashion organisation, who are looking for an experienced eCom analyst to join their vibrant and dynamic team !
The successful candidate will have previous experience working within a retailer, and be extremely results driven. Communication skills are essential for this role, so previous experience managing stakeholders is a necessity!
Ideally you will have exposure to Hybris and Jira, but this is not essential.
Duties include but may not limited too –
Be the front-line contact for eCommerce-related issues within the business
Raise and prioritise issues in a timely, efficient manner using agreed processes
Take responsibility for issues and drive through to root cause and resolution
Work with systems integrator support team to resolve issues
Support eCommerce project team to deliver support code fixes
Support eCommerce Service Delivery Lead – North America with territory specific issues
Work with internal IT team to resolve issues between the ERP and website
Carry out operational processes required to support the BAU trading of the site alongside peak event preparation, execution
Escalate major issues with 3rd parties for resolution and updates in line with SLAs
Communicate effectively to internal stakeholders with progress updates
Report weekly on open issues to eCommerce Service Delivery Lead and have a clear plan to manage issues through to resolution
Build close relationships with support teams at systems integrator, other 3rd parties and internal IT team
Make recommendations and implement improvements to support processes and ways of working
Make recommendations for improvements to site performance and monitoring/alerting
This role is an immediate start, so please only apply if you have less that a 1 week notice period.
Please send you're CV and we will reach out to you ASAP
More Information
- Address London
