Lead Service Designer
Job Type : Contract, Full Time
Salary :
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Role: Lead Service Designer
Location: Chester – 1 Day Onsite / 4 Remote (Flexible)
Duration: 6 Months
Rate: £700pwd
We have a brand-new and exciting position with one of the world's largest Banking and Financial Services companies for a LEAD SERVICE DESIGNER. We're looking for someone to lead the way in creating seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group.
As a Lead Service Designer, you'll work within our "Credit Card" team of designers, researchers and strategists from diverse backgrounds who work across all areas of the organisation.
We're looking for someone who'll be comfortable in all aspects of service design – from needs definition, journey mapping, blueprinting and storytelling to facilitating workshops and being the subject matter expert in design thinking methods, using evidence to influence stakeholders.
You'll love your craft and enjoy developing others across the business. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft.
Roles and Responsibilities:
Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
Facilitate workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well – informed.
Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions.
Research and document current – state services and experiences and communicate future -state services.
Lead others to make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
Take ownership for your own and others' development and help them to succeed through coaching and mentoring.
Collaborate closely with other designers, product owners, and engineers.
Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.Experience and Skills Required:
A highly – motivated, proactive and driven approach to achieving individual and collective goals.
The ability to cultivate an environment that encourages innovation and continuous improvement.
Strong relationship building skills, who can use empathy to find opportunities to bring people together.
Credibility when dealing with senior audiences with the confidence to provide a healthy challenge where appropriate.
Calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.
An innovative approach to problem solving, and the skill to bring others on the journey with them and encourage their input.
Exceptional communication skills and prowess in effectively communicating ideas, issues, and implications to senior, technical and non – technical audiences.
Experience in research methods to inform design choices.
Highly experienced in 'design thinking' methods and being able to facilitate with confidence
Candidates will ideally show evidence of the above in their CV to be considered
More Information
- Address Chester, Cheshire
