Operations Team Lead
Job Type : Permanent, Full Time
Salary : £22000 – £24000/annum Own Laptop and Mobile phone
Operations Team Lead – Aberdeen – c £22,000.00 to £24,000.00 per annum dependent on experience, Full time – Permanent role (Fixed Term). Benefits include Holidays, Company Pension Contributions, Own Laptop and Mobile phone.
Are you a self-starter, with great business development, customer service and sales skills, a persuasive ‘people-person’ who enjoys dealing with all sorts of customers, looking to stretch your operation, people management and business development potential to the next level.
Do you have a minimum of 2 years operational, people management or business development experience in the UK? Are you looking for an opportunity to work with a local company and an established team of professionals? Then this initial, fixed term 12-month role is the perfect position for you.
Our clients are an award-winning design & print embroider with strong and ongoing relations across diverse sectors within the local market.
They are a reliable, forward-thinking, safety conscious and rapidly growing organisation who are keen to invest in people and support them to ensure their long-term career progression.
Key Responsibilities
* Maintain excellent communication skills with clients and team you will be overseeing.
* Execute the entire order to payment process for jobs from initial enquiry through to delivery of goods with a strong team backing.
* Supporting the management of all customer accounts.
* Utilise the job management system to enter orders, check stock availability, process refunds and credits in a timely manner.
* Monitor customer account balances and ensure timely payments are made.
* Handle quality control issues raised by customers and escalate to management if required.
* Provide the necessary materials and literature (products) to support the operational needs of the organisation
* Support innovation order processing, as and when required.
* Be the liaison between the customer and the internal staff, working closely with the production, Admin and management team to ensure orders are efficiently processed and customer delivery expectations are met.
* Develop and cultivates favourable relationships with existing and potential customers as well as team.
* Manage and make decisions on troubleshooting issues or customer complaints prior to escalating to management for assistance in resolving their problems.
* Makes independent decisions based on department guidelines and policies.
* May be asked to participate in facilitating staff 1-2-1's.
* Maintaining relationships with vendors to ensure that the company has access to high quality products at reasonable prices
* Ensuring that employees are properly trained to operate machinery and that they understand safety procedures
* Managing employees’ day-to-day activities to ensure that projects are completed on schedule
* Providing support in the writing of Tender briefs and bringing in quality jobs.
* Perform other related duties as assigned, to ensure workload coverage.
Requirements
Previous experience of working within a fast-paced sales position ideally within a similar industry.
Minimum of 2 years UK operational experience
Knowledge of financial principles such as budget management
Organisational and time management skill imperative
Good communication and presentation skills
B2B sales experience.
Degree level in Business Administration or Management or equivalent work history
Conflict management
Stress tolerance
Teamwork
People Management
Experience negotiating and influencing confidently at all levels.
A proven track record of consistently achieving targets.
Ability to prioritise, work under pressure and to meet deadlines.
Passion for building relationships and motivated by achieving results.
Confident and professional telephone manner and ability to build rapport.
Excellent communication skills.
Benefits
Competitive basic salary
Branded Company Uniform
Pension
This is an opportunity to join a diverse and multi-disciplined organisation that are dedicated to both professional and personal development.
Previous relevant experience of working in a sales and business development environment is essential.
Our client is an equal opportunity employer
More Information
- Address AB51, Kintore, Aberdeenshire
