Principal Service Designer
Job Type : Permanent, Full Time
Salary :
Company Description
Genomics England partners with the NHS to provide whole genome sequencing diagnostics. We also equip researchers to find the causes of disease and develop new treatments – with patients and participants at the heart of it all.
Our mission is to continue refining, scaling, and evolving our ability to enable others to deliver genomic healthcare and conduct genomic research.
We are accelerating our impact and working with patients, doctors, scientists, government and industry to improve genomic testing, and help researchers access the health data and technology they need to make new medical discoveries and create more effective, targeted medicines for everybody.
Job Description
As a Service Designer at Genomics England you will lead the design of end-to-end service journeys and work closely with service owners, programme leads and other cross functional partners to bring these services to life.
This role will suit a Lead or Principal level Service Designer with a great balance of strategy and craft; somebody who can bring a human-centred approach to solving high complexity problems, and design, test and experiment at speed.
As a senior and highly experienced member of the team, we’ll look to you to identify new opportunity areas for exploration, scope programmes of work and facilitate decision making across multiple teams through appropriate methods.
You will also play a crucial role in advancing our internal service design capabilities by improving standards & processes, leading the creation / maintenance of service design tools and processes with the team and participating in our Design Studio critique sessions.
Furthermore, you will coach less experienced designers and work closely with our Design & Research leadership to increase the team’s cohesion and connectedness.
As with all our design roles, we'll try to mould the position to your skills, experience and professional aspiration; thus giving you the opportunity to do more of what you love and create a platform for you to take your career to the next level.
Your day-to-day:
* Work closely with Service Owners and other cross-functional partners.
* Champion human-centered approaches in the design and delivery of our services.
* Work with other designers and researchers across the organisation to join up the experience for our users and to make our services easier to run.
* Help the team articulate and deliver the service strategy, while ensuring a great service experience for users.
* Contribute to our internal service design community. Improving and leading the creation of tools and processes to enable service design across the organisation.
* Coach less experienced designers and work closely with our Design & Research leadership to increase the team's cohesion and connectedness.
Skills and experience for success:
* Previous experience as a hands-on Lead or Principal level Service Designer.
* A portfolio showcasing your ability to design & launch complex services that improve users' lives.
* Deep expertise in human-centered design and systems design.
* Able to translate insights, user stories and requirements into design solutions.
* Can communicate insights through user journeys / service blueprints / other medium that suits the needs of their team.
* Experienced in influencing teams to build services that are equitable, inclusive and truly serve the needs’ of users.
* A strategic thinker who can articulate design decisions and strategies to influence a service strategy and roadmap.
* Equally comfortable working collaboratively or autonomously.
* Strong organisational skills, including the ability to prioritise tasks and meet deadlines.
* Great communication & storytelling skills.
* An advocate of agile working.
* A desire to continually improve work through giving and receiving feedback.
* You keep up to date on relevant technical, societal, scientific innovation and change in the world to feed into your work, ensuring it stays relevant.
Additional Information
Being an integral part of such a meaningful mission is extremely rewarding in itself, but in order to support our people, we’re continually improving our benefits package. We pride ourselves on investing in our people and supporting them to achieve their career goals, as well as offering a benefits package including:
* 30 days’ holiday (plus bank holidays), with additional days for long service awards
* A generous pension scheme of up to 15% combined contribution
* Life Assurance (3 x salary)
* Individual learning budgets for every colleague, a Blinkist account and a wide variety of courses on our portal
* A wide variety of wellness benefits including Gympass, a Headspace account, free weekly Yoga classes
* Enhanced maternity & paternity benefits
* Blended working arrangements
Talk to our Talent Team and find out how a career with Genomics England will benefit you.
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As part of our recruitment process, all successful candidates are subject to a Standard Disclosure and Barring Service (DBS) check. We therefore require applicants to disclose any previous offences at point of application, as some unspent convictions may mean we are unable to proceed with your application due to the nature of our work in healthcare.
Genomics England operates a blended working model as we know our people appreciate the flexibility. We expect most people to come into the office 2 times each month as a minimum. However, this will vary according to role and will be agreed with your team leader. For some people this is 1 day a quarter, for others it is several days a week. There is no expectation that staff will return to the office full time unless they want to. The exception would be some of our roles that would require you to be on site full time e.g., lab teams, reception team.
Our teams and squads have, and will continue to, reflect on what works best for them to work together successfully and have the freedom to design working patterns to suit, beyond the minimum. Our office locations are Canary Wharf, Cambridge and Leeds.
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More Information
- Address London
