Client Account Manager
Job Type : Permanent, Full Time
Salary : £20000 – £30000/annum Bonus
Role: Client Account Manager
Location: Hounslow, Middlesex
Salary / Rate of pay: £20,000 to £30,000
Platinum Recruitment is working in partnership with a popular business within fulfilment, and we have a fantastic opportunity for a Client Account Manager to join their team.
A permanent and full time role
Monday to Friday – 40 her per week
What's in it for you?
Career progression
Training
To work with fantastic people
My client is a very well-established business
10% per annum bonus
Company events
On-site parking
Store discount
£24,000 to £26,000
A full time and permanent role
Up to 10% annual bonus
Discounts across a variety of stores
24/7 Mental Health Hotline
Six paid for counselling sessions per year
Phone access to trained nurses 24/7
After three years of service full private healthcareWhy choose our Client?
We are a fulfilment warehouse who works and operates customer service for lots of different UK based clothing brands with many well know clients.
We are a fast growing 3PL that specialises in direct to consumer and business to business order fulfilment. We have been trading for 6 years and in that time we have opened three warehouses and work with around 100 different brands. Our overriding aim is to add value to our brands and take care of all of their logistics operations so they can focus on all the bits they are great at. We are currently managing the logistics and fulfilment operations for brands of well-known clients.
Your Role
An exciting opportunity has arisen to join our business as a Client Account Manager to work in our Hounslow warehouse. As a client account manager you will provide a high level of customer support through both telephone and email to the fulfilment clients you are responsible for, understand their unique requirements & form great relationships with them. The key responsibilities of the role will include:
Resolving day to day queries that arise
Ensuring all SLAs are being kept too
Work closely with Warehouse Team Leaders to facilitate smooth running of your accounts
Managing inbound shipments and having the system ready for the goods in team to scan the products into inventory
Communicating with couriers for any problems that may arise
Provide a high level of feedback to your brands to enhance their operationsAbout You
MS Office skills, particularly Outlook and Excel
Good standard of both written and verbal communication
Ability to build relationships with customers
Previous experience in either Customer Service or Account Management
Be able to demonstrate that you work in a methodical and organised manner
Ideally previous knowledge of logistics/distributionThe ideal candidate
Excellent organisational skills, the ability to multitask, plenty of initiative, and attention to detail
Self-starter, able to work with minimal supervision
Has initiative, constantly looking for ways to improve current methods and processes
Good communication skills across all levels of business
Keen to learn and work within a friendly team
Able to always act professionallySound like the role for you? Then we would love to hear from you!
Click Apply Now and one of the team will in touch to discuss the Customer Service Executive work we have that suits you in Hounslow, Middlesex.
Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.
Consultant: Lisa
Job Number: (phone number removed)/ INDCOMM
Job Role: Client Account Manager
Location: Hounslow, Middlesex
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy
More Information
- Address Hounslow, London
