Customer Service Manager
Job Type : Permanent, Full Time
Salary : £28000 – £29000/annum
My client are seeking a Customer Service Manager to join their exciting business in Cheltenham. This is an office-based role, offering excellent progression opportunities and benefits. The ideal candidate will have team leader/managerial experience within retail or customer service.
Starting salary: £28,000 per annum
Working hours: Monday to Friday, 9 – 5
Benefits:
Monthly bonus on top of your base salary
Holiday entitlement plus 8 bank holidays, holiday entitlement increases with length of service
Excellent career progression opportunities
Life insurance
Private medical insurance
Pension scheme
Brilliant training provided
Friendly and sociable team
Full induction
Funded social events and meals out
Christmas party
Staff discount
Modern office
Onsite parking
Cycle to work scheme
The Role:
Improve the customer service experience and continue growth
Encourage excellent service, customer care and experience
Monitor performance indicators
Develop service procedures and policies
Investigate and solve customers' problems
Take ownership of customers issues
Measure customer satisfaction and improve services
Analyse data
Recruit, train and develop customer service advisors
Requirements:
Team leader/supervisor or managerial experience
Experience within improving customer service and facilitating growth
Retail background – desirable
Interest in interiors – desirable
Excellent communicator
IT literate
If this position is of interest, please apply to Lilly @ RE Recruitment today! If you don’t hear back within 5 working days please take this as an unsuccessful application. RE Recruitment act as an employment agency on behalf of the company.
COM1
More Information
- Address Cheltenham
