Style Advisor, Premium Brand
Job Type : Permanent, Full Time
Salary :
Who We Are
Since the brand's inception, we have evolved from an activewear focused label into a brand that delves deeper into our customers' wardrobes. Active pieces no longer define us and have now become the canvas for which everyday outfits are built.
Headquartered between Los Angeles and London, the brand remains an international family-run business, with each city continuing to influence our distinct aesthetic. What began as a self-funded company of two, has grown into a tight-knit team of thinkers, creators, and innovators, taking care of our clothes, each other, and you.
We're guided by two fundamental beliefs: the pursuit of quality in everything we do and looking after one another. Everything else should take care of itself.
The brand is found globally in over 1,000 partner retailers, in store and online.
Job Description
The Style Advisor is a brand ambassador who inspires confidence in customers and their colleagues, in an omnichannel business environment.
They are accountable for building their client base, delivering the highest level of customer experience, exceeding their commercial objectives, and adhering to all operational policies and procedure.
Key Style Advisor Duties
Customer Experience
Act as the Ambassador for the brand to create and cultivate a culture of trust and community.
Build long term relationships with existing and new clients.
Pro-actively grow their personal client base.
Deliver the brand service ceremony in all client interactions.
Exceed client expectations and go the 'extra mile' in every interaction.
Support the execution and implementation of retail events and activities.
Provide management with feedback to improve the customer experience.
Take full ownership of customer feedback with responsibility of overseeing the process from start to end.
Commercial and Operations
Drive sales through growing and maintaining a loyal client base.
Provide feedback to the store management team on new opportunities to improve sales and operations in the store.
Keep up to date with product knowledge and fashion trends.
Follow all operational procedures and policies, raise noncompliance or risk to management.
Execute VM guidelines and maintain store standards in line with brand guidelines.
Maintain back of house standards and guidelines in line with company policy and procedures.
Key Knowledge and Experience
A proven record of successfully building a loyal client base and personal shopping.
Experience working in an Omnichannel environment and using a variety of digital systems and tools.
The Candidate
Customer centric and passionate about delivering exceptional levels of service.
A strong team player.
Has a high attention to detail.
A strong passion and love for all things fashion and is up to date with current market trends.
Agile in ways of working and can adapt to meet the needs of the business.
This role is full time based in the Flagship Store in Chelsea, London.
Benefits
Working hours 37.5 per week – shift work in line with store trading hours.
25 days annual leave plus bank holidays
Employee Purchase Scheme
Private Bupa healthcare after 2 years of service
Enhanced Maternity package after 2 years of service
Qualifications and Experience
A minimum of 2 year's in a similar role.
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More Information
- Address London
