Account Manager 2 views

Account Manager

Job Type : Permanent, Full Time

Salary : £33000 – £35000/annum

Position: Account Manager

Location: West Midlands

Salary: 35k

The Company: My client is proud to be the Midlands leading privately-owned POS and Commercial Printers. My client intends that the business remains independent, family-owned, and financially secure thus providing a safe haven for its clients and a rewarding place to work for its staff. My client is seeking a high-performing Customer Service/Account Manager with a proven track record to provide excellence in customer service in order to nurture client relationships, offer solutions to print marketing issues, and increase overall account revenue.

The Role:

* Act as the main contact for a portfolio of assigned accounts

* Build strong relationships with their customers

* Identify and act upon new business opportunities with existing customers

* Develop comprehensive understanding of the company’s service offerings

* Use an MIS to ensure all jobs are effectively and efficiently moved through production, resulting in an accurate and timely delivery of product

* Answer client inquiries in a timely manner

* Attend in-person customer briefings and reviews when required

* Provide feedback from customer meetings to Sales Director

* Work with all other departments, including but not limited to production, estimating, and accounts, to ensure a seamless client experience

* Work with all other departments to provide new innovation for clients, expanding company’s product portfolio

* Liaise with the other customer service/ account managers to improve customer service company-wide

Requirements:

* Minimum two years’ experience as a customer services/account manager within the print industry

* Enthusiastic and self-motivated with a passion for print and customer service

* Pride in work, with attention to detail and accuracy necessary to meet a high standard of work product

* Strong communication skills, especially within and across production departments; ability to work as a member of a team

* Can-do attitude to meet challenges and requests from customers

* Self-motivated, able to demonstrate initiative, accept responsibility, and work to tight deadlines

* Demonstrable experience with a print-specific MIS or similar for booking/tracking projects

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