Sales and Customer Care Consultant
Job Type : Permanent, Full Time
Salary :
As the sales and customer care consultant you will drive the customer service experience to ensure that we're providing our customers with the best possible experience.
You'll be the first port of call for YNAP customers; acting as a brand ambassador for the YOOX NET-A-PORTER GROUP, ensuring an outstanding service, shopping experience, and product expertise.
Some of the essentials for the Sales and Customer Care Consultant you should know are:
Location: Remote until it's safe to return to the office, then our DC1 office in Charlton
Hours: 37.5 hours per week, 10:30am-7pm, with weekend rotation
Department Size: 70 approx
Reporting into: Customer Care Assistant Manager
Besides a competitive salary, we can offer you:
Performance bonus schemes dependant on the type of role you are in
A pension that both you and the company contribute too
A portal with an array of discounts on things like theme park and cinema tickets
Our famous staff discount along with exclusive staff sales
Private healthcare for you and your family
A chance to be part of a fun and caring team that support each other Here is a breakdown of the Sales and customer service consultant:
Ensure that an excellent customer experience is given to every customer, every time
Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and social media
Take a proactive approach, anticipating and preventing any barriers to a totally seamless customer experience, by going above and beyond
Assist customers with all lines of enquiry which will include product queries, returns, delivery, registration, payments and more
Be committed to meeting KPI's including sales, quality and productivity targets; playing a key role in helping the department to achieve its overall goals
Work with your colleagues across Customer Care and internal departments to continuously strive to improve service and knowledge through regularly sharing customer feedback The type of person we are looking for:
Previous experience in a contact centre environment or customer service role (retail and hospitality)
Excellent written and verbal communication skills
Must have a passion for proactively selling fashion and a drive to meet sales targets
Strong problem-solving skills
Ability to work at pace whilst maintaining a strong eye for detail
Excellent keyboard and written skills with precise grammar and spelling
Confident and proactive approach
The ability to work in a team
Flexibility to work shifts – This will include weekends and during busy periods there may be an expectation to work additional shifts.From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.
YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognise and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, colour, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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More Information
- Address Charlton, London
