Service Designer
Job Type : Contract, Full Time
Salary : £550 – £650/day
Service Designer
Location: London Victoria – Hybrid
Duration: 6 months initially
£550 – £650 p/d inside IR35
One of our biggest clients is going through an exciting expansion and is looking for experienced Service Designers
As a Service Designer you will lead the design work for new products and services and enable improvements to existing ones.
You will advocate for user needs in all aspects of your design work; championing user-centred design and service design including user research, workshop facilitation, problem framing, personas, user journeys, service blueprinting, ideation, solution hypotheses, measures of success and prioritisation to name but a few.
Map, plan, analyse, design and execute a clearly defined, lean and intelligently thought through end-to-end discovery and definition process to identify best-value opportunities on existing and new service opportunities to fulfil customer and commercial potential.
Using user-centred frameworks and techniques to provide consultancy and guide the team as lead practitioner on how services and products are explored/created including Value Proposition Design and Business Model Canvases, Lean Canvases and Jobs-To-Be-Done.
What you'll already have:
Related degree (or equivalent) or proven senior/management-level user-centred and/or service design experience
Senior service design-orientated knowledge,skills and experience of related frameworks and methodologies to explore end-to-end
Seasoned experience in planning and facilitating team workshops including gathering/analysing requirements and insight,, business process mapping and planning, prioritisation and mapping front and back-of-stage experiences and processes
Excellent and meticulous task management, collaboration and organisational skills
Senior stakeholder management experience and strong communication skills with the ability to succinctly articulate complex topics; Building and developing relationships with design peers and business stakeholders to influence all aspects of the service experienceWhat else can you bring:
Experience in the finance/retail sector
Experience working in agile and cross-matrixed organisations
Experience of research, design and development for digital touch points
Hands-on experience of exploring customer value propositions via the Value Proposition Canvas and Business Model Canvas or similarIf this sounds like the role for you, please let us know!
Lorien Plc is acting as an Employment Business in relation to this vacancy
More Information
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