Customer Service Manager
Job Type : Permanent, Full Time
Salary : £30000 – £35000/annum Benefits
Customer Service Manager, Manchester (Hybrid Working, £30,000 – £35,000 + Benefits
Are you looking for a new opportunity working for a rapidly expanding Fashion Retailer who has experienced year on year growth for the past 3 years? To join a business that offers remote working to offer a fantastic work-life balance?
If so, this role could be for you!
This role has a major part to play in driving the customer department forward with enthusiasm and leaps of innovative ideas to grow, the Customer Service manager will also be responsible for the day-to-day mentoring and development of three additional members of staff.
So, what's involved in the role?
If you have worked within a Customer Service function previously, you will understand the skillset required for this role. Reporting to the Marketing Director, you will be responsible for giving and managing impeccable and consistent communication across all platforms (email, social media, live-chat, telephone) for the customers
You will manage escalated customer complaints. It is your responsibility to turn any negative queries into a positive by using whatever cause of action needed
You will create department KPIs and train and develop the customer experience team to work towards these. Monitoring response quality and productivity.
So… what's in it for you?
Opportunity to join one of the UK's fastest growing Retailers.
Opportunity to grow with an established organisation while receiving an attractive package.
What are we looking for?
Ideally someone who has worked within fast paced Customer Service teams previously and who is experienced of recruiting and growing their own team.
Previous experience of working within Fashion/Clothing/Retail background previously is essential.
Someone who is passionate, conscientious, patient and supportive, a team player, while confident to lead a small but growing team
Want to hear more? Apply now!
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- Address Manchester, Greater Manchester
