Senior UX Researcher
Job Type : Permanent, Full Time
Salary : £55000 – £80000/annum
Senior Researcher, UX / Customer Insight ( London, UK)
The Role:
LexisNexis Risk Solutions is seeking a passionate Researcher to lead the understanding of user and customer behaviours, needs and motivations for a key project enhancing market-leading products within our Financial Crime Screening Portfolio.
You will support the business in building out a reliable and robust source of evidence to aid product planning, generate and validate product ideas. You will have the opportunity to implement best practice from the start and develop a standard of research that can be emulated in future projects. You will play a key role in building research operations for the organization. You will mentor and guide other researchers and cross-functional teams in doing their own discovery.
Company Description:
LexisNexis Risk Solutions is a leading provider of innovative solutions for significant risk data analytics challenges. We use the power of data and advanced analytics to help our customers make better, timelier decisions. Our innovative solutions enable organisations to manage risks like identity theft, fraud, money laundering and terrorism and prevent financial crimes and scams. By bringing clarity to information, we ultimately help make communities safer, commerce more transparent, business decisions easier and processes more efficient.
LexisNexis is part of RELX Group plc, a world-leading provider of information solutions for professional customers.
Main Responsibilities:
Work in a cross-functional team supporting continuous discovery and undertaking wider market discovery to build the team's understanding of the customer base.
Collaboratively lead teams to analyse data, focusing on evidence and findings.
Identify the right problems to address, within multiple value streams, focused by user research, commercial viability and technical feasibility.
Lead constructive reviews of research regularly with team members.
Improve recruiting processes, grow participant panel and teach others.
Advocate user needs and inspire curiosity in cross functional teams, to ensure key needs are met.
Understand organisational strategy and how to support decision making with user insights.
Tackle meaty problems at an organisational level, and successfully orient peers towards solving these.
Becomes a trusted partner of senior stakeholders.
Collaborate with the wider RSG community of talent, learning from outside sources of expertise beyond your business.
Be a leading voice for research and best practice.
Essential Skills and Experience:
6+ years of experience in research or research and design role.
Excellent communication skills understanding the use of focus, tone and storytelling, with experience in
Communicating effectively to the team the significance of the outcomes of research analysis.
Engaging teams with clearly articulated user insights and building their empathy.
Experience in employing a wide range of user research methods, identifying appropriate research strategies for different situations.
Experience in recommending appropriate sample sizes suitable for the research method.
Expert in qualitative and quantitative analysis techniques extracting themes, evidence, findings, and insights.
Experience leading ideation, prioritization and analysis exercises or workshops with cross-functional teams.
Expert interviewer and facilitator with many interviews, co-creation workshops and focus group sessions with customers / users under your belt.
Desirable Skills and Experience:
Experience working with teams to examine how to improve key project metrics.
Experience working across multiple geographic markets.
Experience working in B2B software.
Experience working in financial services or other highly regulated environment.
Has proactively used data to establish key metrics for projects.
Understands PII and incentive compliance.
Can create use cases and connects these within the wider product ecosystem, anchored in research insights, and prioritizes via users.
Can apply ethics and regulations framework(s) to cross functionally identify risks to users.
Company Culture:
We're an agile, dynamic and forward thinking organisation that understands the importance of looking after our staff. We pride ourselves on delivering high-quality products, providing our employees with interesting challenges for their personal and career development whilst also striking the right balance between work and family life.
An active UX community across the group works collectively to share best practice and keep each other up to date on UX tools and techniques. You will have the opportunity to learn from and contribute to this community.
Every employee gets two paid days to volunteer for a cause close to their heart.
A Wellbeing programme to support health and wellbeing through education and incentives.
Our Diversity and Inclusion Statement articulates our commitment to a diverse workforce and an inclusive work environment that respects individuals and their contributions, regardless of background.
Two days' paid hours to attend and work with the Employee Resource Groups that allow employees to contribute directly to diversity and inclusion in the work place.
Experience (US Only) and Education
Suggested Minimum Years of Experience: 6-8 years
Critical Experiences (Required for entry into this role):N/A
Education to Qualify: Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required
More Information
- Address London
