Service Administrator 29 views

Service Administrator

Job Type : Permanent, Full Time

Salary : £19000/annum

Position: Service Centre Administrator

Location: Henley on Thames

Salary: £19,000

Grafton UK is recruiting for a Service Centre Administrator for a luxury goods distributor with a strong international presence. The Client is a leading luxury British brand with a great reputation.

This company is a global business operating its own boutiques and a wholesale network across the world with its own manufacturing centre based in the UK. As they grow the business, they look to invest in the right talent to enable them to achieve their goals.

THE ROLE

Work with the Service Centre Team to deliver the quality Service expected from a luxury brand. Specifically managing and tracking the flow of repairs through the Service Centre. Ensuring all repairs are logged & executed, clients are informed of progress and all communication are documented accurately in a timely manner, with high levels of customer satisfaction. Supports and facilitates actions and communications by a positive attitude.

RESPONSIBILITY AS A SERVICE CENTRE ADMINISTRATOR:

Monitor and facilitate the flow of repairs through the Service Centre.
Accurately and clearly update clients, colleagues, and the database on progress.
Answering the phone in a friendly and polite manner and according to company guidelines.
Assisting clients with their enquiries and offering information wherever possible for repairs or general enquires.
Keeping the database up to date with all customer correspondence.
Generate invoices for service work and repairs, take customer payments.
Arrange courier collection for urgent repairs where necessary.

Key skills & experience:

The successful candidates will be/have:

Proven ability in excellent Customer Service
Excellent time management, A problem solver
Demonstrates relationship building over the phone, email and face-to-face
Excellent written and verbal English language skills.How To Apply:

To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to email (url removed) with your up to date CV

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