Customer Care – Luxury Fashion
Job Type : Temporary, Full Time
Salary : £10.00 – £11.00/hour Holiday Pay
JOB ROLE: Customer care assistant – LUXURY FASHION BRAND
COMPANY: LUXURY FASHION BRAND
HOURS: 08:00am-16:30pm / 11:00am-19:30pm / 15:30pm-12:00midnight (Shift pattern Monday – Sunday)
SALARY: Hourly rate – £10.20
LOCATION: REMOTE WORKING
DUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO:
Raising support tickets to enable tracking and resolution of customer requests
Speaking with customers over Email, Phone and Live Chat
Responding to customers via Social Media
Liaising with delivery service to check status of deliveries
Investigating and resolving customer complaints then closing support tickets
Processing orders and payments on behalf customers
Maintaining a database of customer information
Escalating inquiries to the appropriate team, when necessary
Checking product or service availability
Assisting customers with registration or account creation
Passing customer feedback onto the product or sales team to improve the organisation's offeringsSKILLS, EXPERIENCE AND ATTRIBUTES REQUIRED:
Love to solve a problem and take responsibility
Are resilient with the tenacity to not give up until the problem is solved
Have experience fast paced customer facing environments
Enjoy getting stuck in and working with your team and with business partners to find the right solution
Have fluent English both written and spoken
Know your way around Microsoft Office
Are able to work flexible shift patterns including evenings, weekends and bank holidays
Are keen to learn more about the luxury fashion industry and the exciting brand
If this company and position appeals to you then please apply your CV on-line or if applying via the OA website please send to me directly (url removed) (url removed)
This opportunity is being advertised by the Office Angels West End team.
Thank you for your interest in this role. All successful applications will be contacted within 5 working days. Due to the high volume of applications, we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly.
If you have not heard after 5 working days, then unfortunately we were unable to consider your application on this occasion.
Office Angels West End branch look after roles in the following locations and all areas in between: Oxford Circus, Oxford Street, Covent Garden, Tottenham Court Road, Euston, Regent Street, Piccadilly, Leicester Square, Camden, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill, Paddington, Hampstead.
Our Retail team looks after Fashion and beauty roles nationally
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
More Information
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