Assistant Retail Department Manager
Job Type : Permanent, Full Time
Salary : £22000 – £22660/annum
ASSISTANT DEPART MANAGER (RETAIL) Womenswear, Accessories and Shoes
LEEDS
Starting Salary from £22,000 Plus Bonus
Permanent
ROLE SUMMARY:
The Assistant Department Managers role is to support the Department Manager when executing department strategy and day to day business focus. You will guide the department to excellence in every area, not just sales, profit, and cost but also exceptional and unique customer service, team performance, displays and stock. This position will operate alongside team members throughout the trading day.
WHAT YOU WILL BE DOING:
Ensure that there is daily follow up with all team members to encourage delivery of agreed commercial and service targets.
Create and build an exceptional and unique experience for established and newly acquired customers. Developing a team culture which inspires retention, loyalty and growth. Sales team right place, right time in line with sales trend.
Conduct daily follow up with Brand Consultants and Style Advisor supporting the Department Manager to embed the required skills and principles which will encourage growth of team development.
Draw themes from team 121s prioritising on the spot coaching and development daily. Feeding back to DM/SM concerning progress against an individual's objectives. 121s conducted as part of ADM development and progression.
Deputise in absence of Department Manager engaging with key stakeholders when the opportunities arise.
Develop and maintain brand knowledge through training's and communication with external partners to maximise sales for your department.
Handle customer complaints and escalations as primary contact. Ensuring they are managed and resolved to meet suitable customer resolution and protect the brand.
Provide daily feedback for SM/DM allowing for accurate commercial information for buying and merchandising teams. Capturing data about missed opportunities directly from customer and team members.
Manage your team to minimise stock loss through delivering operational best practices including daily stock audits and checks while liaising with relevant HOH support teams.
Ensure that all staff understand and adhere to all PPPs to meet expectations.
Execute initiatives to prevent hazards or non-compliance that do not meet statutory requirements of company H&S standards. Coach staff about procedures which minimise the risk of injury, illness, and damage.
ABOUT YOU:
You will have a real business focus
Great communication skills
Customer service central
A real team player
Great at building working relationships
Great at building teams
Has real drive and energy
Great at problem solving
Motivated to deliver
EXPERIENCE:
Previous retail experience
Previous team management experience
Able to demonstrate evidence of having achieved personal sales and KPI targets and helped managed a team to deliver sales and KPI's
Ability to analyse and understand numerical data
Excellent IT skills
WHAT YOU'LL GET:
Self-isolation support – JRS equivalent pay (not just Statutory Sick Pay) if you need to self- isolate due to Covid
Discounted paring in Leeds City Centre
Enhanced paid maternity and paternity leave to help you care for new additions to your family after qualifying period
Season ticket/bike loan on completion of your probation period
40% off food in our restaurants for you and your loved ones
40 % on all Own bought Harvey Nichols fashion and 30% on sunglasses, beauty, and wine shop
28 days annual leave including Bank Holidays
3 extra days holidays on completion of 5 year's service
Generous Service Charge
Social activities for you and your loved ones
Fabulous learning and development opportunities with qualifications
Possibility to grow within the Company in other sites
Access to counselling with retail trust, legal advice and more
If this sounds like the perfect position for you please apply
More Information
- Address Leeds, West Yorkshire
