Customer Experience Executive
Job Type : Permanent, Full Time
Salary : £22500 – £24000/annum
Role: Customer Experience Executive
Location: Leeds City Centre
Salary: £22,500- £24,000
Hours: Monday- Friday 37.5 Hours per week- Flexible working, currently operating 2 days office based and 3 days home working. 2pm Friday finish during the summer months
Opportunity for future international travel to tradeshows and exhibitions.
23 days holiday plus bank holidays
Venatu are excited to be working with a company who are an information provider, delivering unmatched intelligence and insight into the global texile manufacturing industry.
They provide specialist insight and data-driven intelligence to businesses in the Textile & Apparel value chain, enabling them to make better decisions faster and gain competitive advantage. Primary focus is the high growth markets of materials innovation, industry digitalisation and technical textiles. The products are subscription based, with most delivered digitally, leveraging the latest technology to maximise user discoverability. They also organise the multi-stream Innovate Textile & Apparel conferences each year in Europe, the USA & Asia, deliver bespoke consulting projects and publish a range of journals and reports. Areas of expertise include high growth textile markets like Digital Textiles, Performance Textiles, Protective Textiles, Smart Textiles, and Textile 4.0
The Role
To be responsible for working on multiple projects in support of the Account Management team within the UK and internationally. Working with stakeholders, managers and clients across the wider business, playing an instrumental part in the overall customer experience through strong administration and communication skills. Providing the highest levels of service is a key aspect of the role.
Key Responsibilities
Producing documentation on behalf of clients and inlinewith Account Management requests
Compiling data on behalf of key clients and in support of Account Managers
Working on multiple projects to meet specific deadlines on behalf of new and existing clients
Producing strong content and material for client renewal packs
Direct commuinication with customer, large and small, including Educational Institues
Building strong relationships with customer to ensure, responding the requests
Actively participate in annual exhibition and attend tradeshows throughout the year
Keeping up to date with innovation and industry newsKnowledge and Skills
Must be self-motivated and demonstrate the desire and determination to succeed
Good time management is essential
Must possess strong organisation skills
Requires good communication skills and ability to liaise at all levels both within the Company and with external organisations or clients.
Ability to come up with new ideas and provide solutions to ensure the ongoing improvement of Account Management practices.
Confident in data analysis and strong eye for detail
Skilled in the use of reporting and communications tools- Excel, Powerpoint etc
Trained to expert level in the use of tools such as Word, Excel Adobe, PhotoshopEducation/ Experience
Experience in the development of compelling sales collateral documentation
Experiened in using Word/ Adobe/ Powerpoint
Graduate with 1 years postgraduate or sandwich year experience
Exposure within a commerical office environment, ideally in a client support capacity
Industry knowledge is advantageous or a genuine person or interest in the textile/ apparel industry
Innovative and creative thinking with the ability to challenge and present new ideasTo be considered for this excellent opportunity, please make contact with us today by pressing apply! Please call David on (phone number removed)
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More Information
- Address Leeds, West Yorkshire
