French Speaking Fashion Account Manager – 9 month FTC
Job Type : Contract, Full Time
Salary : £45000 – £50000/annum
Our client is is the world's leading platform for enabling data-driven decision making and experience creation powered by predictive analytics – all for the Fashion & Retail industry.
We are looking for a KEY ACCOUNT MANAGER – someone who is perhaps an ex Buyer or Merchandiser who 100% understands their customer's challenges and wants to provide the best solution to help them win.
Key Account Manager
Reporting to Key Account Director
Overall objective of Key Account Management:
The overall objective of Key Account Management is to deliver consistent, measurable, high value results for our customer with an exceptional customer experience to achieve unparalleled customer success. High performance is evidenced by high consistent and increased testing and results use, high data correlation, reduced churn, upsells and profitable renewals.
Job Overview
Responsible for making the Customer wildly successful. Managing the day to day strategy, coordination of activities and delivery of Insight results and value to customers in partnership with Key Account Director and Insight Specialist team. Provide an exceptional customer experience to train customer teams, strategize Insights and ensure Insights are created according to best practice for accuracy and optimal value delivery. Deliver results and guidance leading to optimal use and decision-making for continually increasing value to the customer. Monitor customer understanding and progress in utilizing data for increasing effectiveness and efficiency. Monitor account health through hard and soft metrics. Manage and monitor customer accounts through appropriate allocation of resources for optimal value delivery to Customers and the business.
Responsibilities and Duties
Deeply understand retail/brand challenges in the product to market process.
Responsible for maintaining a customer-centric focus and continuous value delivery for each account of responsibility.
Coordinate with Key Account Director and Customers in development and execution of account strategy to deliver value through best practice use of company software solution providing exceptional customer experience and consistent, dedicated account support.
With Key Account Director and internal functional teams, provide support and service through efficient and effective coordination and allocation of resources to optimally engage and deliver accurate results and value to the customer and business
Schedule/attend weekly internal team meetings & schedule/attend frequent customer meetings to understand challenges, process(es), calendar, metrics of success, and overall account and value potential for each customer account.
Provide continuous training, structure, guidance and support to customer to enable greatest understanding of the data and analysis for success within the customer organization. Communicate effectively with customer to enable continual growth and increased value realization. Communicate effectively with Key Account Director and Operations to support account strategy and contribute to account plan, flawless execution and overall success of the account/customer/team
Seamlessly monitor, document, and report on account metrics, activities and value delivery
Monitor and report on testing and usage within contract obligations. Monitor and report on third party testing.
Monitor customer decisions using the data, analyze and report on use, correlation and value delivery.
Support coordination of customer QBRs with KAD, customer, and appropriate internal team members, contribute to meeting content and flawless execution. Support team in conducting QBRs and meetings.
Identify opportunities, engage and coordinate with KAD and internal team, to successfully manage account(s) leading to increased use, increased value to the customer, increased testing, upsells and renewals as well as reduced churn.
Engage internal resources to address all challenges, be prepared to offer solutions and to team problem solve. Be organized, document plan(s) and communication to lead successfully to contract renewal(s).
Build excellent customer relationships and deliver exceptional customer experience.
Ensure compliance of policy, process, and procedure as it relates to customer and businessQualifications
Ideal Key Account Manager will possess knowledge/expertise in the following:
Saas and complex software solutions
Customer-centric account management with focus on value delivery
Retail Industry, the product to market process & associated risks and challenges
Change management and successful process
Data analytics/predictive modeling
Excellent interpersonal skills
Excellent verbal and written communication skills; good presentation skills
Be process driven, proactive, organized, highly motivated, and dedicated
Industry relevant college degree
2+ years of relevant business experience
Proficient in Microsoft office, Power Point, Excel
Analytic, Problem solver
Willing and able to travel 50%-70%Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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More Information
- Address London
