Assistant C&E Operations Manager
Job Type : Permanent, Full Time
Salary :
What you'll be doing:
As our Conference and Events Assistant Operations Manager and a member of the Event Management team, you will be delivering an outstanding customer experience to both our customers and suppliers. You will be on the front line of our business will be responsible for encouraging customer loyalty and ensuring the brand values are represented at all times. Working as part of a talented, ambitious, and highly collaborative team you will be the first point of contact for any pre and post travel questions, queries and frontline complaints; communicating with customers and suppliers via telephone, email, chat and social media.
This role would suit a very organised, proactive and driven Manager who would like the opportunity to build and develop their skills and be responsible for the delivery and management of all assigned clients as well as other assigned areas of responsibility.
More about the role:
Work with our iconic venues to organise and support the delivery from – end to end – of bespoke events
Develop and maintain excellent levels of product knowledge across the UK & Ireland and regularly share knowledge with Operations Manager and Sales team
Liaise and assist with customer requirements pre-event, on-day and post event
Set up all events, facilities, documentation, guides and any other literature relating to the programmes with the support of marketing function
Manage and liaise with all suppliers to ensure accurate ordering and within budget
Manage a close and professional relationship with our suppliers developing strong repour with the relevant contacts and teams
Be responsible for all stock allocations and mark backs meeting all contractual deadlines and obligations
Be responsible for all allocated programmes' credit control ensuring all clients payments are received on time and all suppliers are paid in line with contractual obligations
Update existing customer information in CRM & make contact with previous clients/customers
Support the review of innovation/product content including mapping customer journey, market trends and competitor analysis and client feedback
Regular team meetings and 1-2-1's with the Head of Events
Daily support for all other peers and Event Project Manager
Who you are:
Be organised with a keen attention to detail
Have at least 2 years of hands on operational experience within an Events led company
Have a positive and proactive mindset
Enjoy working within a fun, energetic and buzzy environment
Bring innovation and ideas to the team, being proactive in decision making
Be a strong communicator across all mediums – we need confidence and can-do attitude
Ambitious and driven with a clear determination and belief to install these qualities to other team members
Have a firm understanding of how to use event management programmes / and be fully competent with the full Microsoft Office package.
Understand working to budget and financial forecasting's (P&L"s for all events)
Be a team player, we have a strong element of focus on team work so you must be prepared to get stuck in and be involved
Enjoy building relationships with clients and delivering legendary experiences for our customers
What we'll give:
Job tile and Location [make sure your job title is clean and generic and likely to come up when a candidate is searching]
Salary information
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Exclusive travel discounts with TUI, Expedia, (url removed) and many more
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Regular emails filled with the best discounts and savings available
Receive Wow Points every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families
Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes
More Information
- Address Hever Castle
