Assistant Front Office Manager
Job Type : Permanent, Full Time
Salary :
What you'll be doing:
As ourAssistant Front Office Manager, yourduties willinclude managing all aspects of the front office, for example guest registration, guest welcome, business centre, telephone services, concierge services, and guest reservations.
You will deliver a guest experience that is unique and brings the brand to life.
You will lead, monitor and control consistent standards in all areas of Front Office with the main aim being guest care and satisfaction. Ensuring that from check-in to the final account being prepared and received by the client, the department operates to agreed company standards. With the emphasis being on creating the correct first impression and ensuring that the switchboard is answered efficiently.
More about the role:
Ensure that yourself and your team are fully aware of all venue's facilities and events
Take responsibility for Profit Protection manual actions relating to your department
Ensure the department SOP is up to date and is monitored for 100% compliance
Proactively manage the work of the team, allocating special duties and responsibilities
Handle guest queries and feedback, taking appropriate action to ensure full resolution
Develop and maintain a high level of guest care with the emphasis on guest interaction
Hold monthly department meetings with clear agenda and minutes of action
Ensuring all team members are up to date with training
Support the overall goals of the business to ensure that all the costs are accurately maintained within budget and provide where necessary proposals for corrective action
Prepare colleague rotas in line with forecasted business ensuring that the budgeted wage to take percentage is achieved
Order supplies to maintain stock levels appropriate to business demands Who you are:
Proven experience in a similar role
Experience working in a Hotel or Conference setting
Strong Leadership skills
High level of interpersonal skills
Excellent communicator
Works well under pressure
Customer service focused
Organised, systematic and process driven What we'll give:
Assistant Front Office Manager
£26,000per annum, 40hours per week
Compass exclusive offers on PerksAtWork
Access to a wide range of programs to train and develop you
Pension contribution
Medicash
Eyecare vouchers
Discounted stays at The Venues Collection hotels
Discounted NuffieldHealth membership Great things happen when people get together in our spaces to meet and spaces to sleep at Kents Hill Park. From conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves.
With over 70 meeting rooms and 300 bedrooms, with our restaurant serving upwards of 200 guests.
We combine our spaces with a bigger family. Kents Hill Park is part of The Venues Collection, a division of LevyUK & Ireland, the market leader in contract catering & support services
More Information
- Address Milton Keynes
