Café/Catering Manager 42 views

Café/Catering Manager

Job Type : Permanent, Full Time

Salary : £22000/annum

Café/Catering Manager

To lead on the reopening of our Ditchingham site Café alongside Companions and staff. To develop and deliver an exciting new menu of homemade cakes and simple savoury food bringing more customers to our site and supporting our development as a destination centre.

Alongside this to ensure Companions are properly trained in all aspects of customer service, barista skills, and kitchen /food prep skills in order to enhance their working experience at Emmaus and open up opportunities for their future.

Operational Management

· Develop clear working systems to ensure an efficient and safe service

· Develop a new and enticing menu which can be delivered effectively by the team

· Ensure best practice and excellent customer service are delivered at all times

· To make sure we achieve level 5 hygiene award consistently

· To have oversite of the fridges/freezers, pantry and the stock rotation of all food

· To ensure we have a consistent range of homemade cakes to be available daily

· To feed into the rota preparation in order to ensure Companions are allocated to the correct posts

· To ensure basic food items are available in the Community

· The Café Manager will be responsible for training Companions who will be working in the café

· The post holder will manage the lunch and supper services to run effectively for all the Community meals (approximately 30- 40 people)

· To adapt menus in line with what we receive through Fareshare and other food donation services.

· To develop relationships with local providers such as butchers/bakers etc

· The post holder will also be responsible for all aspects of Health and Safety in the workplace that relate to the field of catering

· To take responsibility for all food ordering

· To ensure the café looks amazing and is a real asset to the site and a draw for new and existing customers

Business Development

· Create and implement a year-round calendar of food offers and activities which add interest and further income, driving footfall and raising awareness of the Emmaus brand

· To develop new initiatives within the café such as a micro bakery or outside pizza oven

· To work alongside the Director and the Business team to develop the café and food offer in order to maximise sales and reach whilst delivering on our remit to support those in most need.

· To develop the café and food offer to link in with future developments

· To maximise sales and reach by linking in with our regional Comms Officer and making the most of social media and press releases.

People Management

· To ensure Companions are trained appropriately to carry out their tasks within the café and kitchens

· To recruit, train, organise, supervise, and inspire volunteers

· To collaborate with the Support team to ensure Companions are suitably supported in the workplace and that critical information is shared appropriately

· To work closely with the whole team to ensure good communication and healthy working

· To welcome every customer in such a way that they want to return and to build relationships with the local and wider community

Financial Management

· To assist and contribute to the development of business plans to ensure profitability

· To contribute and report on monthly actual financials to budget in order that budget is achieved and if there are any deviances, remedial action can swiftly be taken

· To oversee the ordering and stock control in line with the designated budget

· To manage the till systems, cash and card machines in the cafe

General

· To ensure activities meet with and integrate with organisational requirements for quality management, health and safety, legal and statutory requirements food trading law, policies and general duty of care and professional boundaries

· To be flexible and willing to carry out any reasonable duties needed to assist the Community and business operations

· Participation in and delivery of, team meetings, 1:1’s and appraisals where appropriate

· To understand and work in accordance with the principles of the Emmaus movement and uphold its values and ethos.

Essential

· Extensive catering management experience

· Extensive catering skills within a commercial environment

· Experience of managing a Café or catering outlet

· Excellent baking skills

· Experience of coaching, team building and motivating others

· Experience of stock control and ordering to a budget

· Experience in maintaining professional boundaries

· Ability to keep scrupulously clean

· Experience and knowledge of pricing menus

· Capable of lone working at times

· Reliable, punctual and trustworthy

· Physically fit, healthy and mobile

· Resilient and good team player

Desirable

· Marketing experience and knowledge of using social media

· Trained as a chef

· Experience of working with people with complex needs

Personal Characteristics

· Flexible and adaptable to meet the needs of the Community and business

· An understanding of and belief in equality

· Effective communication skills – including written, verbal, listening skills

· Enthusiastic with a ‘can do’ attitude

· Has the ability to interpret complex situations/problems and identify solutions which meet individuals and organisational needs

· Able to answer people’s concerns ‘on their feet’

· Has an understanding of and empathy for in the work of Emmaus, and an ability to uphold Emmaus’s values

· Strong emotional resilience and able to identify when external support is needed for self and others

Other Core Competencies

· Able to consistently communicate team and individual performance in the context of wider business performance, companion welfare and Emmaus values

· Ability to ensure that companions, customers and colleagues feel their views and opinions are heard and respected

Salary of £22,000 per annum

· Working Hours – full time hours are 40 hours per week, a 5-day week over Tuesday to Sunday

· Flexible Working – Options available, subject to the requirements of individual roles

· Annual Leave – 25 days per annum, plus 8 bank holidays

· Pension – Stakeholder pension

· Training & Development – Individually tailored induction, training and development

· Employee Assistance – a 24/7 employee assistance scheme is available

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