Cafe Manager
Job Type : Permanent, Full Time
Salary :
Café Manager
Competitive salary
Full time
Barden BD23 6DJ
Love Brownies is a rapidly expanding chocolate brownie business based in Yorkshire with cafes and shops opening across the UK. We have an exciting new opportunity for a capable and hardworking manager to join the team at our Brownie Barn and Howgill Barn.
As a Manager, the ideal candidate will be oozing with energy and positivity and have excellent customer service skills. The venue offers award-winning brownies which are individually handmade at the Brownie Barn, as well as freshly roasted coffee. We are looking for a manager to ensure the Brownie Barn and Howgill Barn are a leading destination in the Dales. A place where people can enjoy award-winning refreshments, first-class accommodation and an experience that’s something special.
The role will involve working front of house to delight customers – Love Brownies is about making people smile. Responsibilities also include managing and co-ordinating a team to cover the cafe seven days a week. We need someone who is barista trained and committed to providing exceptional customer service. Experience of managing people is essential. You will also be responsible for the day to day running of the Howgill barn. The Barn consists of four separate rooms all with en-suite. Full training will be provided.
General responsibilities
* To manage the Front of House service
* Ensure that an exceptionally high standard of customer service is delivered at all times – taking opportunities to go the extra mile to make customers smile
* Designated key holder responsible for locking up and opening up
* Cashing up the tills after service
* Ensure a clean and tidy environment at all times
* Deal with and resolve complaints to the satisfaction of the customer and the management team
* Constantly improving and maximising sales.
* Managing stock, placing orders, completing monthly stock takes
* Lead by example as a pro-active member of the team
* Checking in guests who are staying at Howgill Barn, organising changeover days and ensuring high standards are met at all times.
Experience & skills
* Experience of managing people is essential.
* Must have exceptional customer service skills
* A food hygiene certificate would be preferable but not essential
* Be well organised and motivated and have a real passion for customer service
* Must work well under pressure with the ability to multi-task
* Be trustworthy and have a flexible approach to work and a willingness to learn
* Be willing to go that extra mile!
Employment details
* Location: The Brownie Barn, Howgill Lane, Barden, BD23 6DJ
* Hours: Full time hours over 5 days per week. Hours can be flexible week by week but will include weekends.
To apply for this role, please apply with an up to date CV detailing how your experience matches the requirement of the role
More Information
- Address BD23, Appletreewick, North Yorkshire
