Claims Assessor
Job Type : Permanent, Full Time
Salary : £22800 – £24000/annum Excellent Benefits
My client based between York and Knaresborough are going through a period of growth and are recruiting multiple Claims Assessors to join and strengthen their Claims Team. You will be required to ensure all claims assessment is carried out accurately and within our SLA’s.
DUTIES & RESPONSIBILITIES
As a Claims Assessor, you will:
* Ensure all claims are assessed to a high standard and with efficiency, within SLA’s
* Handle all customer calls efficiently and professionally and within SLA
* Compose/edit correspondence in a professional and correct manner
* Meet expected performance targets
* Be fully aware of the department procedure and product terms and conditions
* Complying with FCA and PRA rules, ABI guidance, the Data Protection Act 2018 and other regulation, legislation and industry directives as advised by your Manager
* Ensuring compliance with our Financial Crime, Anti-bribery, Whistleblowing, Compliance & Risk and Complaints Policies along with our TCF Objectives Statement
* Ensuring compliance with our Data Security & Data Governance Policy, including understanding who the ELICO Data Steward is for that data, being aware of what quality criteria or standards are
applied to that data, and ensure its application, raising any deficiencies or concerns with the appropriate Data Steward, and safeguarding the integrity of the data
* Identifying risks and reporting them in line with internal procedure
* Ad hoc duties as required by Claims Team Leaders and Claims Manager
These duties are merely an outline and will include other aspects within the Department and may change subject to business demands. Any changes will be at the discretion of the Claims Manager
SKILLS AND EXPERIENCE
What you will need:
* Excellent organisational skills and interpersonal skills
* Ability to communicate clearly both verbally and in written format
* Numerate, articulate, and analytical
* Excellent time management skills in order to prioritise workload.
* Excellent attention to detail
* Ability to work under pressure and to deadlines
* Ability to work independently and as part of a team
* Worked within the insurance sector/financial sector/service sector would be advantageous
* Computer literate with keyboard skills and the ability to navigate and use a data base are essential
* Strong customer service skills are essential
