Client Account Executive
Job Type : Permanent, Full Time
Salary : £22000 – £24000/annum
Our lovely Client based in Bradley Stoke is currently recruiting for a Client Account Executive to carry out the following:
JOB SUMMARY
In this role you will be working as part of a team of four looking after a number of Transactional clients. As a team you will support the Client Account Manager to ensure all contractual obligations are met and exceeded where possible.
You will need to ensure client requirements are communicated to all internal departments and delivered on schedule and accurately.
In this role individuals will need to up complete pre-determined tasks and queries on a day to day basis, but also progress client and production queries in a timely manner.
KEY RESPONSIBILITIES
* To manage day-to-day queries from clients and internal departments
* Ensure all daily tasks are carried out efficiently
* Own data receipt and reconciliation for allocated clients
* Update and own production schedules for allocated clients
* To monitor data receipt for all client data stream to enable proactive flagging & management of any issues
* Own SLA/Despatch for allocated clients
* Update and own all stock for allocated clients and generate client facing reports where required
* The raising and management of quotes and charges in line with client contracts (EQMs)
* Being responsible for and dealing with queries raised via out internal incident logging system (ICMS)
* Invoice Reconciliation
* Update KPIs & MI reports for allocated Clients on a daily/weekly & monthly basis.
* Manage small/medium changes working closely the client and multiple internal departments, ensuring client requirements are met and associated costs are captured accurately.
* Support the wider Client Services Team where required
* Attend Video Production Meetings representing allocated clients twice daily.
* Good Microsoft Excel Skills is an advantage
* There is a requirement to be on site on a Rota basis. This equates to be 2 days per week in the office and 3 days working remotely
More Information
- Address Bradley Stoke, South Gloucestershire
