Client Delivery / Project Manager
Job Type : Permanent, Full Time
Salary : £50000/annum + 10% Bonus + Benefits + Hybrid
Client Delivery Manager / Project Manager, £50,000 + 10% Bonus + Great Benefits + Hybrid Working i.e. 1 Day in the office and 4 days working from home, fantastic growing company with culture to match, Newcastle Area, Monday to Friday 12.00 Midday to 8.00pm (as this is supporting the US part of the business)
Client Delivery Manager / Project Manager Overview:
The purpose of the role is to support, develop and plan a structured delivery approach that exceeds the clients’ objectives and expectations. The role holder will play a key role in delighting clients adn this position will oversee one Client Delivery Manager whilst ensuring effective client communication, operational excellence and efficiency delivering key client campaigns.
Client Delivery Manager / Project Manager Duties:
Lead, mentor, and manage Client Delivery Manager(s) to ensure successful execution of campaigns
Work with the Client Delivery Lead and Product/Delivery Team to move towards standardisation of campaign delivery (platform and process) to reduce cost base
Foster a culture of accountability, collaboration and continuous improvement
Support in the achievement of key operational KPI’s
Set performance goals, regularly review performance, and provide coaching and development opportunities
Work with the Client Success Lead to ensure day-to-day management and coaching of the Client Success Team
Understand client business objectives and ensure campaigns align with their goals
Supporting key clients on managing the day-to-day operational aspects of upcoming and existing projects and contracts
Liaising with clients and relevant stakeholders to understand and establish targets, objectives, schedules and incorporating this into the project plan
Serve as a point of contact for Account teams and clients, ensuring excellent communication fostering strong relationships
Work with Account Directors to conduct regular reviews with clients, providing performance updates, insights, and recommendations for future campaigns
Plan, coordinate and oversee the delivery of complex. contracts and standard client platform campaigns, ensuring they are delivered on time, within scope, and on budget
Align campaign schedule to incorporate resources required optimising workload distribution to meet demands of multiple, simultaneous client campaigns
Collaborate closely with cross-functional teams, including Sales, Finance, Legal, Commercial and Product Development to ensure smooth campaign launches and delivery
Conduct regular reviews of Campaign delivery processes, ensuring SLAs and KPIs are achieved
Collaborate with Client Delivery Lead, Operational Leads and the wider team to standardise processes, workflows and best practice
Support the team to identify inefficiencies, develop actionable strategies to address root causes
What's in your DNA / Experience Needed:
3+ years proven experience in a client delivery, client services, or project management role, ideally within the technology or marketing/agency environment
Strong leadership skills, working with high-performing teams
Excellent client-facing communication and relationship management skills, with the ability to engage and influence senior stakeholders
Strong financial acumen, with experience managing budgets and tracking financial performance
Strong organisational skills, with the ability to manage multiple priorities and work effectively in a fast-paced environment
A proactive, solutions-oriented mindset, with a passion for delivering high quality projects
Proficiency in project management tools and software
More Information
- Address NE8, Gateshead, Tyne & Wear
