Commercial Account Handler
Job Type : Permanent, Full Time
Salary :
Competitive Salary (DOE) + bonus scheme + performance bonus
Hours Monday-Friday 9:00am-5:00pm
Benefits:
* Company pension
* Employee discount
* Free parking
* Gym membership
* On-site parking
Our client is expanding their team to ensure they continue to provide an outstanding service to their clients. The team in Newcastle have been recording some excellent growth over the last few years and now need to ensure they are fully supported as the company continues to grow. The growth is fuelled by their people, so they want to look after them and make sure they can do what they do best – look after clients. This role is key to ensuring the team can carry on pushing forwards to win and retain more clients in the region.
Accordingly, they are interested in talking to Account Handlers who are comfortable in dealing with a broad range of small and medium sized clients with exposure to larger risks being beneficial but not essential.
Job description:
* Assisting clients with renewals, mid-term adjustments, documentation queries and quotations for additional products
* Working closely with the account executives on larger cases
* Building strong relationships with clients and insurers to maximise retention levels
* Ensuring documentation and systems are accurate
* Working in a compliant and timely manner on all cases
* Liaising with both internal and external stakeholders
What’s on offer:
* A fantastic team environment within a business that are growing at over 20% year on year and some excellent career prospects
* A negotiable starting salary with regular 1-2-1’s coupled with the standard benefits package (Holiday, Pension etc.) and a culture built around developing its staff
* Full support for professional qualifications
Candidate requirements:
* A solid grounding in commercial and corporate insurance with exposure to the main commercial insurance products including Property, Liability, Fleet, PI, D & O, Cyber and packaged solutions
* Able to communicate clearly and effectively with stakeholders at all levels
* Proficient using Word, Excel and wider broking platforms – Acturis preferably
* Comfortable in dealing with customer enquiries via telephone, face to face and email
