Contact Centre Claims Advisor – Part Time
Job Type : Permanent, Part Time, Part Time
Salary : £20500/annum
The Opportunity
Customer Claims Advisor RSA Motability – Liverpool
Hybrid Working Arrangement Part Time/Permanent positions – minimum 25 hours per week Starting Salary £20,500 (pro-rated)
£500 bonus after 6 months employment
Is helping customers and making a difference to their lives your passion? If it is then we want to hear from you! RSA Motability is looking for great people who are passionate about providing excellent customer service to join our award-winning Contact Centre Team.
We provide the insurance for the Motability scheme which supports people with disabilities achieve greater independence through access to worry free motoring.
As a Claims Advisor, you are at the heart of our business and will be the first point of contact should our customers need you, following an accident or progressing them through their claims journey.
Keep reading below to find out more about the role and what we can offer you!
The Role
– You need to be the kind of person that loves helping customers and making a difference every day. A great listener and communicator who can identify customers’ needs and provide a solution in a professional and empathetic way.
– You will be part of a team and encouraged to perform to the best of your ability every day. You will be supported and made to feel part of the team by your colleagues who are also really passionate about what they do. We encourage employee voice and embrace new ideas and so should you!
– The role will be a hybrid working arrangement split between our city centre offices in Liverpool and home. We will ensure that you have all the tools and equipment you need to work in both environments so you can successfully join our team.
– The initial training and ongoing learning, to ensure you are fully operational, will be office-based training and we will require your attendance for 35 hours across 5 days during the initial 3 weeks to ensure successful induction into the role. We are committed to protecting your health and well-being during every step of the recruitment and training process, and all of our sites are COVID safe and secure.
The Hours
After the initial full time training you will be required to:
– Work 5 hours every Monday
– Various shifts available Tuesday to Saturday to make up a minimum of 25 hours.
– Minimum 5 hours per day, Maximum of 6 hours per day
– Shifts to start no later than 10am
– Shifts will include 1 in 4 Saturdays
Minimum skills and experience required
– Good verbal and written communication skills
– Have a warm and empathetic manner
– A passion for customer service and helping others!
Benefits & Rewards
We pride ourselves on looking after our customers and we know how to look after our people too. Our people are the key to our continued success, and we believe in rewarding them for their hard work and commitment. Here are some of the benefits you can expect from us:
Our leading benefits package includes:
– Starting salary of £20,500 (pro-rated)
– Performance related bonus payments paid twice a year of up to 3.5% of your salary
– 25 days’ holiday pro-rata depending on hours
– Employer Pension contribution of 9% with a further maximum match of 2% to give up to 11%
– Life Assurance 10 times base salary
– Unfunded flexible benefits package including Childcare vouchers, Gymflex, Cycle to work scheme and retail vouchers plus many more.
About Us
We are committed to protecting your health and well-being during every step of the recruitment and training process, and all of our sites are COVID safe and secure. A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition.
RSA thrives when our colleagues feel comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.
Our commitment to diversity is sincere, continually growing and led right from the top. We encourage a flexible approach to how our employees work so if you require some flexibility, we’d love to hear from you.
Please apply and we can discuss your requirements and options. We also want to ensure that you are supported throughout the application process to enable you to be at your best.
Should you feel that you require adjustments during your application process, please flag this on your application form
