Credit Control Specialist
Job Type : Contract, Full Time
Salary : £14/hour
A Publishing Company based in Colchester is seeking a Credit Control Specialist to join their team on a contract basis for 4 months. (Extension highly likely)
KEY RESPONSIBILITIES
The Credit Control Specialist is expected to assume the following key responsibilities plus any other reasonable duties as required:
Ensuring customer portal is highlighted to customers when contacted
Responsible for collecting all monies owing within credit control policies and procedures to ensure
that collection targets are met
Collect monies owing from customers who have exceeded credit limits or terms to minimise bad debts
Build close internal and external relationships with Sales and customers
Responsible for ensuring all customer contact notes are entered and updated into SAP or appropriate system
Manage the outstanding sales balances falling due and contact customers to obtain payment before the event start date if applicable to your division
To resolve queries in a timely fashion and collect aged debt with a view to minimising bad debt provision
Manage simple disputes and escalate complex disputes to the Team Leader
To achieve the monthly cash collection targets set for your specific section of accounts
Responsible for looking after any unallocated cash items sitting on your set of accounts and work with the Cash Application team to have the monies applied if you are able to gain the appropriate back up from the customer.
Responsible for providing weekly reports to the Business detailing current levels of debt if applicable for your division
Provide/complete necessary documentation to customers to ensure the payment can be processed (vendor request forms, W9, W8, residency forms, tax exempt certificates, withholding tax certificates, etc.)
Qualifications
Good knowledge and understanding of customer operations processes
Knowledge of best practice in customer service operations
A good knowledge of SAP system preferable
Recognised qualification preferable
Skills & Abilities
Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
Proficient skills in Excel, Word and Outlook are essential
Remain approachable under pressure
Knowledge and ability to use relevant internal systems
Act with integrity, tact and diplomacy
Work as part of a team
Ability to complete a variety of related tasks
Pro-actively solve problems
Excellent customer service skills
Good time management skills
Ability to be flexible within role
Excellent oral and written communication skills
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
More Information
- Address Colchester, Essex
