Customer Account Administrator
Job Type : Temporary, Full Time
Salary : £10.81/hour
I am delighted to be assisting an excelling organisation in the logistics industry on their search for a Customer Account Administrator!
Main Duties and Responsibilities
* Build and maintain professional relationships with customers including assisting with queries and investigating and responding to complaints.
* Understand the scope and requirements of customers individual service packages and ensure accounts are serviced in line with those requirements.
* Ensure charge sheets are raised for additional work not included in the agreed service package.
* Correctly prioritise customer requests to ensure smooth and timely service delivery on each account.
* Liaise with customers and operations to process returned and non-conforming stock in a timely manner, including the completion and submission of the appropriate forms required by the Quality Management System.
* Manage the administrative support required for intakes, picking (including replenishment of pick faces) and dispatches of stock in an efficient and timely manner.
* Ensure all stock movements and adjustments are recorded accurately on the company’s Warehouse Management System.
* Maintain neat and organised electronic/paper files and working environment.
* Provide stock reports as required by the customer.
* Complete all monitoring and recording forms as required by the business.
* Maintain effective communication with operations enabling them to adjust to increases in service demand or unplanned changes in service delivery.
* When necessary, liaise with hauliers and couriers to facilitate the transport of incoming or outgoing stock.
* Work as part of a team and cross train on other customer accounts and the weighbridge to support the provision of cover during periods of staff absence.
* Work outside core office hours when required to support the provision of cover for the office and weighbridge and for stock taking duties.
* Contribute to continuous improvement.
* Any other duties that may reasonably be expected by the business.
Skills
* Attention to detail.
* Must have excellent verbal and written communication skills.
* Experience in customer service.
* Organised.
* Effective time management skills.
* MS Office experience.
Additional Information
* The hours for this role are 09:00 – 17:30
* Temporary, might lead to a permanent role.
This role is commutable from Thetford, Wymondham, Attleborough, Watton and surrounding areas.
For a confidential chat please apply on get in touch using the contact details provided
More Information
- Address Snetterton, Norfolk
