Customer Care Administrator 7 views

Customer Care Administrator

Job Type : Permanent, Full Time

Salary : £24500 – £26500/annum

Are you a driven administrator who enjoys a customer focused role? Do you thrive in a fast-paced environment? Would you say you’re a problem solver?
This role is due to an internal promotion of someone we placed in the team last year! It’s a great opportunity to join this impressive manufacturer as a Sales Administrator in a very busy customer care team. This role does not involve any sales, you’ll be providing administrative support to the sales team.
What You Get
* A salary in the region of upto £26.5k DOE.
* Early finish on Fridays.
* Regular staff sales with huge discounts available.
* 22 days holiday increasing with service + holiday incentives.
* H&S incentive voucher scheme.
About You
* You’ll have worked as an Administrator / Sales Administrator or Customer Care Agent in a manufacturing environment.
* You’ll be made of tough-stuff and be able to work under pressure in a fast-paced role.
* It is a manufacturing environment so you you’ll be surrounded by lots of people all of the time; you may also need to make your presence known on the shop floor to discuss lead times or quality issues outlined by the customer.
* You will be the kind of person to bring solutions forward and work on your own initiative.
* You should be happy working on site every day in Glossop.
About The Job
* You will join as a Sales Administrator on a permanent basis. Full product and systems training will be provided.
* You’ll be expected to be onsite Monday to Friday – hybrid is not an option right now.
* It is a very busy role so you must be able to think on your feet and keep up with the pace!
* You’ll handle up to 200 inbound emails daily which are a mixture of queries and orders. You’ll then process around 80 orders.
* Dependent on the product ordered, the lead times can vary from next day delivery to c6 weeks.
* They work on SAP so you’ll need to be systems savvy.
* The Manager of this team will be around for a long time so there might not be progression prospects within this department, however there are opportunities available across the wider business which you will be encouraged to apply for.
* You’ll work Monday to Thursday 8am-5pm and Fridays 8am-4pm.
About The Company
* A traditional textile manufacturer with strong values, they supply to a number of high street retailers.
* They provide a clean and modern working environment.
* They are a stable employer who invest their profits back in to the company and employees.
* They’ve got a loyal and dedicated staff-force with some having worked there for over 30 years!
We’re looking to get someone on board ASAP. Apply now! If your skills don’t align but you think you’ve got the right drive and character, call Lucy Bailey on (phone number removed)

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