Customer Relations Administrator
Job Type : Permanent, Contract, Full Time
Salary :
This International brand with offices based in London & Kings Hill is looking to recruit an experienced Customer Relationship Co-ordinator. This is a vital role within the organisation providing outstanding internal and external customer service to all levels of business customers. 12-month contract with a strong possibility of perm.
Responsibilities
* Working within a small team of six
* A dedicated team acting as the primary point of contact within the company for customer relations matters, portraying an enthusiastic, courteous and professional communication style and approach
* Maintain accurate records of discussions or correspondence with customers using in-house systems
* Liaise with colleagues to ensure all customer relation decisions and actions are harmonised across sites
* Assist with a variety of enquires in a pro-active and empathetic manner with persistence to see things through to conclusion
* Handle customer complaints in a professional and courteous manner, ensuring customers and colleagues are updated
* Manage customer proceed/returns and amend estimates where necessary
Skills
* Strong interpersonal skills and experience in building relationships with internal and external contacts
* Previous customer service experience within an office environment is essential
* Highly organised with an eye for detail
* Courteous, professional with superb customer service skills
* Good standard of education including Maths and English
* Good understanding of in-house systems
* Previous experience of a luxury brand would be a great advantage but not essential
Excellent company benefits
Keywords Luxury brand, customer service, cruise, insurance, events management,
Due to high levels of applications, Aspire Recruitment will only be able to contact candidates who are short-listed for the role. You are welcome to apply for forthcoming roles placed by Aspire Recruitment
More Information
- Address Kings Hill, Kent
