Customer Relations Specialist 5 views

Customer Relations Specialist

Job Type : Permanent, Full Time

Salary : £32000/annum

Customer Relations Specialist
A high profile yet small global shipping container leasing company is in the process of expanding its European head office in York and is looking for a ‘stand out’ individual to join their team!
As the Customer Relations Specialist, you will be supporting customer service and operational activities as required by European based Sales Managers to fulfil all customer requirements; increasing utilisation of lease products and by promoting overall positive, external and internal, customer relationships.
You will have a lot of autonomy and responsibility in this role and a typical day will be varied and challenging, you will be;
• Working and liaising with colleagues, trading partners and customers throughout Europe, all with different contractual and specific equipment requirements.
• Producing quotations and documentation
• Building and maintaining relationships with existing customers via email and telephone whilst liaising effectively with internal departments to ensure customers receive an exceptional service.
• Working with external depot networks and EXSIF’s Operations and Technical team, scheduling equipment delivery
• Collating information and producing excel reports
• Entering inventory movements and maintaining a bespoke in-house IT system.
The Customer Relations Specialist who is going to secure this position will be;
* Switched on, self-motivated and a fast learner.
* Have strong organisational skills with the ability to prioritise
* A high level of accuracy and the ability to work under pressure.
* Experienced in a ‘pivotal’ role
* Highly competent in all MS Office packages
* Clear and concise with exceptional oral and written communication skills
* Professional and presentable.
Although this is an office-based position in York, you must also be able to attend meetings with colleagues and customers when required in Europe.
It isn’t essential, but abilities in European languages would be distinctly advantageous.
The Directors of the business are approachable and highly expert in their field and although this is a global operation, everyone knows everyone personally and you do get the opportunity to meet your counterparts from all the different locations which enables you to work cohesively as a tight, friendly team all pulling towards the same common goal.
Salary – £32K – Full time, permanent
Benefits include hybrid working – 3 days in the office (Clifton Moor) and 2 days WFH (optional)
* Excellent career opportunities
* Bupa Healthcare
* Fitness allowance, pension, private dental
* 25 days holiday plus bank holidays

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