Customer Service Administrator 159 views

Customer Service Administrator

Job Type : Permanent, Full Time

Salary : £20000 – £22000/annum Plus bonus and benefits

We are now recruiting for customer service administrators to join our growing customer services department where you will play a key role in providing our award-winning service to our customers.
The purpose of the role is to provide customer support for AJ Bell Youinvest & Investcentre customers across our award-winning product range.
Day to day responsibilities of the role include:
* Processing customer requests
* Handling financial transactions
* Producing letters and emails
* Working efficiently with our internal systems
* Maintaining accurate records on our databases
* Resolving customer queries via phone and email
The skills we are looking for candidates to be able to demonstrate include:
* Ability and commitment to deliver excellent customer service skills
* Strong communication skills, both written and verbal.
* Competent IT skills, including Word, Excel and Outlook.
* Ability to work to deadlines and under pressure, at times unsupervised
* You will also hold a minimum of 5 GCSE's grades A*-C (or equivalent) including Maths and English
Why join AJ Bell?
There are opportunities for growth and professional development for members wanting to progress their career including induction training and our study support scheme which is part of our benefits package.
Our head office at Salford Quays is an amazing space, with its own on-site gym, training and seminar suite, e-learning zone, dining area, lounge and rooftop terrace.
We also host loads of social and team building events throughout the year, including our legendary Christmas and summer parties and pay day Friday drinks.
Other benefits include:
* 24 days holiday increasing up to 30 days with service, plus bank holidays
* Discretionary bonus scheme
* Contributory pension scheme
* Enhanced maternity/paternity scheme
* Bike loan and season ticket portal
* Discounted PMI and Dental
* Holiday buy/sell scheme
* Plus much more
About AJ Bell:
We are one of the largest providers of online investment platforms and stockbroker services in the UK, with assets under administration exceeding £70.4 billion and more than 368,000 clients. Our award-winning products include AJ Bell Youinvest and AJ Bell Investcentre. We have our head office in Manchester, as well as a Media office in London.
We have grown throughout the pandemic with further growth planned. At AJ Bell you can expect a secure and friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do and this is reflected in our guiding principles

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