Customer Service Administrator
Job Type : Contract, Full Time
Salary :
Our client, a small family run local dairy, is looking for a reliable Customer Service & Office Administrator to join their team to cover a maternity leave. The working hours will be 8.00am-3.00pm, Monday to Friday (32.5hrs per week, there could be some flexibility with the hours). Your primary role will be acting as the first point of contact for over 10,000 customers who may be either calling or emailing regarding their account. You will also be ensuring the rest of the team (over 30 milk men and women) have adequate information and support to do their work efficiently.
Key responsibilities will include:
* Dealing with a large volume of customer enquiries (telephone and email) each day
* Taking payments from customers over the telephone and via the post, and logging them securely and accurately against the relevant accounts
* Calling wholesale customers on a daily basis to confirm and amend their orders for the following day. Recording orders accurately on their account and also communicating any changes with the relevant milkman/woman
* Acting as the first point of contact for any customer complaints – either dealing with them personally with excellent interpersonal skills or escalating where necessary.
* Creating promotional leaflets to promote seasonal offers
* Assisting colleagues whenever necessary
The ideal candidate will have previous experience as an office administrator, office assistant or other relevant role and will be familiar with office management procedures. Outstanding communication and interpersonal abilities are essential skills for this position. You will need to be able to work well within a small team and must be capable of multi-tasking in a busy role without losing attention to detail. As a small, family-run business, our client prides themselves on outstanding customer service and getting it right for each of their 10,000+ doorstep deliveries. With such a large amount of customers, you must have excellent organisational skills and exceptional customer service skills. You will need to have your own transport due to the location
More Information
- Address Linton, Cambridgeshire
