Customer Service Advisor
Job Type : Permanent, Full Time
Salary :
Crossroads Truck & Bus Limited is one of the leading commercial vehicle distributors for the Yorkshire and Lincolnshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services.
An exciting new opportunity has arisen. We are currently recruiting for a Customer Service Advisor to join our fantastic team in Birstall (WF17). This is a fantastic opportunity to develop within a progressive organisation.
This exciting and challenging role will entail planning and organisation. Communication internally and externally will be a key requirement. The successful candidate will have a positive, 'can do' attitude, and willingness to work as part of an effective team. You should be a good team player and exceed customer expectations in delivering a 1st class service.
Main responsibilities of the role
– Book in vehicles using the planner for repairs, servicing & MOT, in conjunction with the workshop.
– Liaise with customers, advise on progress, seek authority to carry out further repairs, taking payments and dealing with customer enquiries.
– Proactively contact customers, ensuring that the customer is satisfied with work completed – “how was it for you” calls.
– Send out customer invoices.
– Service administration duties.
– Maintain CSI (customer satisfaction index) performance.
Hours
Week One: Monday to Friday 06.00am until 15.00pm
Week Two: Monday to Friday 10.00am until 19.00pm.
1 in 3 Saturday mornings.
Essential Requirements
– Excellent communicator
– Able to work on own initiative.
– Able to problem solve effectively.
– Enthusiastic.
– Computer skills advantageous.
– Extremely well organised and able to prioritise tasks.
– Attention to detail.
Benefits
– Excellent in house product training programme.
– Excellent contributory pension scheme.
– Access to company promoted saving platform.
– Comprehensive healthcare cash plan.
– Loyalty bonus.
– Friendly & professional working team.
Crossroads Truck and Bus pride ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business
More Information
- Address WF17, Birstall, Kirklees
