Customer Service Executive
Job Type : Permanent, Full Time
Salary : £24000/annum
Our client is looking for a Customer Service Executive who will deliver the best service possible to the assigned customer portfolio. You will be responsible for:
1. Daily management of the assigned customers’ orderbook, cooperating with the Sales team by monitoring orders and by verifying deliveries, according to the targets assigned by the Customer Service Leader.
2. Build a sustainable relationship with the customer, providing all the necessary information about both the product and the orders/contracts, including possible updates, but also offer the proper support and ensuring resolution to customers’ complaints.
3. Proactively handle customers ’complaints by communicating with the Customer Service Leader and other departments’ staff (Quality& Compliance, Finance, Operations, etc.)
4. Ensure daily communication with the Sales team so that the commercial strategy between Sales and Customer Service is aligned.
5. Providing support to the Sales team in terms of loading data into SAP when released by Customer Care UK Team Leader.
6. To undertake, as directed, any other duties as may be commensurate with the overall efficient running of the Company.
You will have the following skills:
Strong communication and people skills
Strong problem-solving skills
Proactivity
Multi-tasking
Strategy
Able to work in a team
Advanced knowledge of the MS Office suite, Excel in particular.
Proficiency in SAP
More Information
- Address Hersham, Surrey
