Customer Service & Sales Executive jobs in

Customer Service & Sales Executive

Job Type : Permanent, Full Time

Salary :

Customer Service & Sales Admin Executive
Chadderton
Irlam Associates are proud to be representing the UK’s largest drinks distributer to support in their search for two fantastic Sales & Customer Service Representatives to join their highly successful team at their Manchester site close to Chadderton. This is an entry level role where you will be responsible for processing customers orders for next day, or day 2 for day 3 delivery and to retain existing customers though delivering a 1st in class service to all.
**NO COLD CALLING**
5 days in 7 – so flexibility is required to work weekends.
Key Responsibilities:
* Managing outgoing and incoming customer calls and managing email ordering systems.
* To keep track of run sheets and to collect and record delivery notes from the drivers
* Upselling to customers across different and new product ranges
* Handling customer enquiries around availability of products, services and pricing.
* Explaining service and pricing.
* Following up on all enquiries via calls and emails.
* Accurately and efficiently entering all customer information and order details into the system.
* Provide a high level of customer care through regular contact, obtaining feedback and monitoring account performance.
* Resolving customer issues and queries as necessary.
Key Skills:
* Experience working in a customer service led & administrative role.
* Knowledge of sales processes and customer service skills.
* Excellent communication with a strong focus on excellent customer service and relationship building skills.
* Strong interpersonal skills, able to organise, administer, plan and prioritise effectively.
* Experience of Microsoft Office, Word and Excel and knowledge of CRM systems too.
This is a fantastic opportunity to join a very large but continually growing business in a key role as part of their growth, bringing additional opportunities for the right person to develop a career