Customer Support Administrator
Job Type : Temporary, Full Time
Salary : £10 – £12/hour
Customer Support Administrator
Shift Patterns: Monday – Friday
PAYE Rate: £10 – £12 p/h
Hours: 09:00 – 17:00
Igloo have an exciting opportunity for Customer Support Administrators to work within the Wyton area. This role offers an excellent opportunity to work within a large UK company who have operations across the country.
The Role:
As a Customer Support Administrator, you will be responsible for:
* Accurately inputting data within the agreed time scales.
* Efficiently filing vehicle documents
* Process daily post, ensuring all documents are posted to the correct customers on time.
* Responsible for booking in units at multiple locations.
* Responsible for using multiple external customers databases
* Deal with multiple Vehicle solutions sites and auction sites ensuring smooth transition of units to sale.
Customer Service
* You will be responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email
* Ensuring customer satisfaction is reached or escalating where necessary
* Be the point of contact for our customers and develop and maintain excellent relationships with our vendors
* To be the first point of contact for a portfolio of customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs
* Contact with key customers both within the business and external to enhance the customer experience
What kind of person we are looking for?:
* Previous experience of working within rigid regulations and procedures
* Some experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction
* Good customer service skills
* Good administration skills
* A keen eye for detail and accurate data entry skills
* Good interpersonal and communication skills both verbal and written.
* Able to use your initiative and be flexible, reacting to change quickly and effectively
* Able to work as part of a team to ensure successful delivery of a sale
* Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload
What we can offer:
* Weekly pay
* Free onsite car parking
Should you feel you hold the relevant skills/experience for this position, please apply today for more information
More Information
- Address Wyton, Cambridgeshire
