Facilities Manager 16 views

Facilities Manager

Job Type : Permanent, Full Time

Salary :

Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Job objectives and responsibilities

· To ensure each contract is operated safely and efficiently to the required service standard.

· To liaise with clients and control and monitor site operations

· Regular and recorded communication with clients

· Maintain control and deliver excellent cleaning is carried out during 24 hour operations

· Work additional to specification is agreed with client, documented, actioned and costs recovered (AWO).

· Clients' complaints and concerns are investigated and rectified swiftly and action is recorded and communicated

· Achieve a positive safety culture on sites

· Hazards and risks are assessed prior to work commencing

· Contracts are managed in line with specification

· Manage and point of contact for all services delivered to client

· Ensure direct and indirect operations provide a quality service

· Buildings are managed in line with the specification and contract

· Compliant with policy and safe working environment for all Mitie Staff

· Adequate materials and equipment on site

· Risk of accidents involving plant, equipment & PPE is reduced

· Accurate wage records are maintianed

· Progress against target is monitored per period

· Appropriate numbers and calibre of staff available

· Competent staff, able to cover services

· Training is planned to meet the needs of staff and complies with Mitie safe systems and operations needs

Main duties

Manage operations:

· Maintain quality of services to customer and safe working environment for all

· Meet with clients at least once per week to discuss services provided.

· Carry out weekly cleaning and safety inspections on site. Deal with non-conformities as a matter of urgency. Document and put into action rectification plan and monitor

· Maintain staffing levels commencerate with operating demands and flex these to deliver optimum service

· Ensure Mitie team complete all audits in line with local agreed specification.

· Identify and agree "one-offs" and additional requirements with clients/ customer. In conjunction with the ROM, complete an AWO process including PO from the client prior to work commencing.

· Deal with customer complaints or concerns within agreed timescales

· Ensure training and team briefings are provided to maintain excellent operating standards

· Observe all client and company statutory health and safety regulations and procedures and promote good safety habits.

· When trained, carry out risk assessments and complete MG(F)16 and MG(F)215/01

· Liaise with contractors and subcontractors to ensure service is delivered as specified

· Ensure the service SLA & KPI is achieved on period basis and complete a full and detailed service report

· Ensure you are fully aware of your responsibility via QHSE Policy

· Ensure all plant equipment is maintained and operational in line with PUWER, LOLAR and local policies.

· Ensure that plant, equipment and PPE is checked and replaced or repaired as necessary.

· Record on the "Health & Safety Audit and equipment record

· Complete time sheets and calculate wages. Ensure wage budgets are not exceeded.

Manage finance:

· Control resources to achieve quality of service whilst keeping strict control of key operating budgets

· Responsibility for managing the Profit and Loss (P&L) account and attending monthly finance reviews to report on the financial performance of the site(s) during the reporting cycle with ROM and Finance Business Partner (FBP).

Work with ROM to control expenditure and maximise income to achieve or exceed budgeted financial performance

Work with ROM to drive out inefficiencies and generate savings and best value solutions within your location

Manage People

· Recruit, lead and develop the team

· Recruit staff using company procedures. Maintain staff numbers required to deliver the service

· Induct new and transferred staff in line with MC(F)29, MC(F)083

· Regularly review the training and development needs of individuals, carry out appraisals in line with the MiReview process agreeing objectives and setting reasonable timelines, and reviewing on an ongoing basis throughout the year

· Provide on-site training and support for staff.

· Prepare and implement work schedules and periodic plans

· Ensure all operations comply all site rules and maintain highest standards of sately at all times

· Ensure smart appearance including the wearing of uniforms by all staff members

· Maintain good team spirit

· Comply with all HR guidance and policies.

Manage information

· Maintain:

– Contract files

– Personnel files

– Training records

– Site communication book

– Site packs

– A/L records

-All H&S Files

-Toolbox Talks in line with schedule

· Attend scheduled meetings to review the performance of contract

· Carry out regular Team Briefings with own staff

Manage Yourself

· Manage own time effectively, weekend working as required (24 hour service)

· Cooperate with requests from clients and managers and respond to requests promptly

· Attend appropriate training sessions

Qualifications / Skills Required:

· Member of British Institute Facilities Management (MBIFM) desirable but not essential

· IOSH

· 5 years Contract Management experience

· 5 years Management of People / Teams- large 24 hour teams

· 3 years Customer care/relationship building skills

· Ability to manage change successfully

· Microsoft Office and bespoke company programs– training will be given

· Must have ‘Can do' attitude, Positive disposition – self-motivated and ability to motivate others

Person Specification

Demonstrable attributes:

· Excellent organisational, planning and time management skills

· Broad range of service skills, cleaning, property management/maintenance, waste management etc

· Strong customer/ client focused attitude

· Excellent interpersonal skills and the ability to build good working relationships

· Customer relationship and dispute management skills

· Good verbal and written communication skills

· Approachable for team members and client

· Proven analytical and problem solving skills. Ability to use initiative, judgement and take decisions

· People Management, development and leadership skills

· Ability to work individually and as part of a team

· Demonstrable experience of managing to a budget

Health and Safety responsibilities

· Follow Group and company policies and procedures at all times;

· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

· Use all work equipment and personal PPE properly and in accordance with training received;

· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Additional Information

Permanent

Full time

40 hours per week

25 days annual leave plus Bank Holidays

Monday to Friday –

Flexibility required – contactable in the event of emergencies (occasional evening work may be required)

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